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- Tasks: Provide tech support for desktops, laptops, and mobile devices while troubleshooting issues.
- Company: Join Axiom Technologies, a global IT services partner with a dynamic work culture.
- Benefits: Flexible hours, hands-on experience, and opportunities for growth in the tech field.
- Why this job: Kickstart your IT career by solving real-world tech problems and supporting users.
- Qualifications: Bachelor's degree in IT or related field and 1+ year of support experience.
- Other info: Great chance to learn and collaborate with experienced IT professionals.
The predicted salary is between 13 - 16 ÂŁ per hour.
Axiom Technologies is a Global IT Services partner supporting medium to large‑scale enterprises. We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end‑users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities:- Provide first‑ and second‑level support for desktops, laptops, printers, and mobile devices.
- Respond to service requests and incidents via ticketing system, phone, or in‑person.
- Install, upgrade, and maintain operating systems (Windows, macOS, Linux) and software applications.
- Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
- Set up and configure new employee workstations, including user accounts and permissions.
- Maintain asset inventory and ensure accurate documentation of IT equipment.
- Assist with onboarding/off‑boarding of employees from a technical perspective.
- Support remote users with VPN, remote desktop, and connectivity issues.
- Collaborate with other IT teams on escalated issues or project‑related tasks.
- Follow security protocols and assist with antivirus, patching, and data protection policies.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 1+ year of experience in a desktop support, helpdesk, or IT technician role.
- Strong knowledge of Windows OS, Office 365, and basic networking concepts.
- Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
- Excellent communication and interpersonal skills.
- Strong troubleshooting and problem‑solving abilities.
- Experience with macOS or Linux environments.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
- Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
- On‑site support may be required.
- Occasional lifting of equipment (up to 25 lbs).
- Flexible schedule or after‑hours support may be needed during maintenance windows or emergencies.
Casual, Part Time in Belfast employer: Axiom Technologies
Contact Detail:
Axiom Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual, Part Time in Belfast
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events to connect with people in the IT field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to ask any questions about the role.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or handle user requests. This will help you feel more confident and ready to impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles we have available, so you can stay ahead of the game.
We think you need these skills to ace Casual, Part Time in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role at Axiom Technologies. Highlight your relevant experience in desktop support and any specific skills that match the job description, like your knowledge of Windows OS or ticketing systems.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for IT support and how your skills can help Axiom deliver optimal service to its users.
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your troubleshooting abilities. Share examples of how you've resolved issues in the past, whether it's with hardware or software, to demonstrate your hands-on experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Axiom Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and Linux operating systems. Be ready to discuss your experience with desktop support and troubleshooting, as this role requires a solid understanding of these systems.
✨Familiarise Yourself with Ticketing Systems
Since you'll be dealing with service requests through ticketing systems like ServiceNow or JIRA, it’s a good idea to get comfortable with how these platforms work. If you have experience, be prepared to share specific examples of how you've used them in past roles.
✨Show Off Your Communication Skills
This role involves a lot of interaction with end-users, so practice explaining technical issues in simple terms. Think about times when you’ve successfully helped someone solve a problem and be ready to share those stories during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your troubleshooting skills. Think through common issues you might encounter in desktop support and how you would resolve them. This will show your problem-solving abilities and readiness for the role.
