At a Glance
- Tasks: Provide on-site IT support and resolve technical issues for end-users.
- Company: Join Axiom Technologies, a global leader in IT services.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Exciting opportunity to develop your skills in a collaborative team.
- Why this job: Make a real impact by ensuring smooth tech operations for users.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Requirement:
- Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimising operational downtime.
- Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.
- Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready-to-use technology.
- Execute site changes and deployments in line with defined processes, standards, and risk controls.
- Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement.
Experience:
- Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.
- Customer-focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams.
- Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues.
- Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing, documentation, and follow-through.
- Reliable team player who takes ownership, collaborates well, and proactively builds technical capability across IT domains in a complex site environment.
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.uk@axiomtechnologies.com.
IT Analyst, Field Support Engineer in Amersham employer: Axiom Technologies
Axiom Technologies is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their IT careers while enjoying a supportive culture that values teamwork and excellence in service delivery. With a focus on employee well-being and flexible working arrangements, Axiom Technologies stands out as a rewarding place to build a meaningful career in IT support.
