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- Tasks: Provide top-notch IT support and troubleshoot hardware/software issues on-site.
- Company: Leading IT service provider in the UK with a focus on quality support.
- Benefits: Dynamic work environment and opportunities for professional growth.
- Why this job: Join a team that values your skills and makes a real difference for clients.
- Qualifications: 3-4 years of IT infrastructure support experience and strong communication skills.
- Other info: Familiarity with ticketing tools like ServiceNow is a plus.
The predicted salary is between 28800 - 43200 £ per year.
A leading IT service provider in the United Kingdom is seeking a Field Service Engineer with 3-4 years of experience in IT infrastructure support. Candidates must have strong end-user support skills and the ability to troubleshoot hardware and software issues.
Key qualifications include:
- Good communication skills
- Familiarity with ticketing tools like ServiceNow
This position promises a dynamic work environment focused on delivering quality support to clients.
Field Service Engineer – IT Infra & Onsite Support employer: Axiom Software Solutions
Contact Detail:
Axiom Software Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – IT Infra & Onsite Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Brush up on your troubleshooting skills! Make sure you're ready to showcase your ability to tackle hardware and software issues during interviews. Practice common scenarios and think about how you'd approach them.
✨Tip Number 3
Get familiar with ticketing tools like ServiceNow. If you haven't used it before, check out some online tutorials or forums. Being able to talk confidently about your experience with these tools can really set you apart.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your end-user support skills and communication abilities, and let’s get you in for an interview!
We think you need these skills to ace Field Service Engineer – IT Infra & Onsite Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT infrastructure support and end-user troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Field Service Engineer role and how your background makes you a perfect fit. We love seeing personality, so let us know what drives you!
Show Off Your Communication Skills: Since good communication is key for this role, make sure your application reflects that. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see how you can convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Axiom Software Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your IT infrastructure knowledge. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any specific tools you've used, like ServiceNow. The more confident you are in your technical skills, the better you'll impress them.
✨Show Off Your Communication Skills
Since this role requires strong end-user support skills, practice explaining complex technical concepts in simple terms. Think of examples where you've successfully communicated with clients or colleagues to resolve issues. This will demonstrate your ability to connect with users effectively.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a critical hardware failure on-site. Prepare some scenarios from your past experience where you successfully resolved issues under pressure. This shows your problem-solving skills and adaptability.
✨Research the Company Culture
Take some time to understand the company’s values and work environment. Knowing what they prioritise can help you tailor your answers to align with their expectations. Plus, it shows genuine interest in the role and the company, which is always a plus!
