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For Companies At a Glance
- Tasks: Provide IT support by troubleshooting hardware and software issues for customers.
- Company: Join a dynamic team in Wrexham, UK, focused on delivering top-notch IT services.
- Benefits: Enjoy a competitive rate of 100 GBP and gain valuable hands-on experience.
- Why this job: Perfect for tech enthusiasts eager to solve problems and enhance customer experiences.
- Qualifications: 3-4 years of IT support experience; CompTIA A+ certification preferred.
- Other info: Onsite role, Monday to Friday, with opportunities for professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: FIELD SERVICES ENGINEER
Rate: 100 GBP
Location: Wrexham, UK
Onsite Days: All 5 days, Monday – Friday during business hours
Contract Duration: 12 months
Job Description
End User Support Experience:
- Three to four (3-4) years’ experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues while adhering to hardware warranty and customer security compliance requirements.
- Good customer management skills.
- Strong oral and written communication abilities.
- Able to interact and work with customers at different levels.
- Self-driven and results-oriented.
- Passionate about the work.
- Able to work with deadlines and complete tasks on time.
Hardware Troubleshooting and Repair:
- Hands-on experience in installing & troubleshooting hardware issues for laptops, desktops, printers, and accessories.
- Basic knowledge of enterprise LAN, WAN, server setups, and concepts; ability to perform smart and physical assistance activities under instruction at sites.
- Able to lift/move computer equipment weighing up to 50 lbs.
- Conference room A/V equipment assistance & troubleshooting.
- Basic VOIP phone configuration & troubleshooting.
- Smart hand support for peripheral and networking hardware, including but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.
Operating System & Software:
- Skilled in desk-side support for installing & troubleshooting operating systems (Win 7/Win 10/MAC/Linux).
- Experience with anti-spyware and anti-virus software.
- Basic installation and troubleshooting of standard software applications like Adobe and browsers.
- Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive).
- Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles.
- Basic understanding and troubleshooting of mobile device management systems (Airwatch/Xenmobile/Mobile Iron, etc.).
- Basic understanding of data backups.
- Basic understanding and troubleshooting for VDI, SCCM/LanDesk/Altiris.
- Basic configuration & troubleshooting of Apple machines/mobile devices.
- Contribution towards creating KB articles.
- Ensuring all SRQs and incidents are addressed within stipulated SLA timelines.
Tools & Process:
- Knowledge and experience in service requests and incident management processes.
- Preferably possess an Associate’s Degree in Electronics and CompTIA A+ Certification.
- Knowledge and experience with ticketing tools (ServiceNow/Remedy, etc.).
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Junior Field service Engineer employer: Axiom Software Solutions Ltd
Contact Detail:
Axiom Software Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Field service Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with hardware troubleshooting and repair. Be ready to discuss specific examples of how you've resolved issues with laptops, desktops, and printers in previous roles.
✨Tip Number 2
Demonstrate your customer management skills during the interview. Prepare to share instances where you effectively communicated with clients at different levels and how you ensured their satisfaction.
✨Tip Number 3
Familiarize yourself with the tools and processes mentioned in the job description, such as ticketing systems like ServiceNow or Remedy. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Tip Number 4
Since the role requires working under deadlines, prepare to talk about how you manage your time and prioritize tasks. Share examples of how you've successfully completed projects on time in past positions.
We think you need these skills to ace Junior Field service Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 3-4 years of experience in IT Infrastructure field support. Detail your troubleshooting skills with hardware, software, and operating systems, as well as your customer management abilities.
Showcase Technical Skills: List your hands-on experience with hardware troubleshooting and repair, including laptops, desktops, and printers. Mention any knowledge of LAN, WAN, and server setups, as well as your familiarity with operating systems like Windows, MAC, and Linux.
Demonstrate Communication Skills: Since strong oral and written communication abilities are crucial for this role, provide examples of how you've effectively interacted with customers at different levels. This could be through previous job experiences or specific projects.
Include Certifications: If you have an Associate's Degree in Electronics or a CompTIA A+ Certification, make sure to include these in your application. They can significantly enhance your candidacy for the Junior Field Service Engineer position.
How to prepare for a job interview at Axiom Software Solutions Ltd
✨Show Your Technical Skills
Be prepared to discuss your hands-on experience with hardware troubleshooting and repair. Highlight specific examples where you've successfully resolved issues with laptops, desktops, or printers, as this will demonstrate your capability in the field.
✨Demonstrate Customer Management Skills
Since the role requires good customer management skills, think of instances where you've effectively communicated with clients or colleagues. Share how you handled difficult situations or provided exceptional support to showcase your interpersonal abilities.
✨Familiarize Yourself with Relevant Tools
Make sure you know about ticketing tools like ServiceNow or Remedy, as well as incident management processes. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when troubleshooting technical issues, as this will help interviewers understand your approach to challenges.
