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- Tasks: Provide IT support, troubleshoot hardware/software issues, and assist with A/V equipment.
- Company: Join a dynamic team in Wrexham, focused on delivering top-notch IT solutions.
- Benefits: Gain hands-on experience, work with cutting-edge technology, and enjoy a collaborative environment.
- Why this job: Perfect for tech enthusiasts eager to solve problems and make an impact in the IT field.
- Qualifications: 3-4 years of IT support experience, strong communication skills, and relevant certifications preferred.
- Other info: Onsite role with opportunities for professional growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Job Type: B2B Contract – Inside IR35
Duration: 12 Months Contract
Location: Wrexham, UK
Work Mode: Onsite
Responsibilities:
- End User Support Experience: Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues. Good customer management skills. Strong oral and written communication abilities. Able to interact and work with customers at different levels. Self-driven and result-oriented. Passionate about the work. Ability to work with deadlines and complete tasks on time.
- Hardware Troubleshooting and Repair: Hands-on experience in installing & troubleshooting hardware issues for laptops, desktops, printers, and accessories. Basic knowledge of enterprise LAN, WAN, server setups, and concepts. Ability to lift/move computer equipment weighing up to 50 lbs. Conference room A/V equipment assistance & troubleshooting. Basic VOIP phone configuration & troubleshooting. Smart hand support for peripheral and networking hardware.
- Operating System & Software: Skilled in desk-side support for installing & troubleshooting Operating Systems (Win 7/ Win10 / MAC / Linux). Experience with anti-spyware and anti-virus software. Basic installation and troubleshooting of standard software applications. Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles. Basic understanding of mail configuration and troubleshooting of Mobile Device Management systems. Contribution towards creating KB articles. Ensuring all SRQs and incidents are addressed within stipulated SLA timelines.
- Tools & Process: Knowledge and experience in service requests and incident management processes. Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification. Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.).
Field Service Engineer employer: Axiom Software Solutions Limited
Contact Detail:
Axiom Software Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific hardware and software mentioned in the job description. Make sure you can confidently discuss your experience with laptops, desktops, printers, and various operating systems during the interview.
✨Tip Number 2
Brush up on your customer management skills. Be prepared to share examples of how you've successfully interacted with clients at different levels, showcasing your strong communication abilities.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing for scenario-based questions. Think of specific instances where you had to troubleshoot hardware or software issues under pressure.
✨Tip Number 4
If you have experience with ticketing tools like ServiceNow or Remedy, be ready to discuss this in detail. Highlight how you've used these tools to manage service requests and incidents effectively.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure field support. Emphasise your troubleshooting skills with hardware and software, as well as your customer management abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and your ability to meet deadlines. Mention specific experiences that demonstrate your hands-on skills with hardware and operating systems.
Highlight Relevant Certifications: If you have an Associate’s Degree in Electronics or CompTIA A+ Certification, make sure to mention these prominently in your application. They are key qualifications for this position.
Showcase Communication Skills: Since strong oral and written communication abilities are essential, provide examples in your application of how you've successfully interacted with customers at different levels in previous roles.
How to prepare for a job interview at Axiom Software Solutions Limited
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with hardware troubleshooting and repair. Highlight specific examples where you've successfully resolved issues with laptops, desktops, or printers, as this will demonstrate your capability in the role.
✨Demonstrate Customer Management Skills
Since the role involves interacting with customers at different levels, share experiences that showcase your strong communication abilities. Discuss how you've managed customer expectations and resolved conflicts in previous positions.
✨Familiarise Yourself with Relevant Tools
Make sure you know about ticketing tools like ServiceNow or Remedy, as well as incident management processes. Being able to discuss your familiarity with these tools will show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of situations where you had to troubleshoot operating systems or network issues, and be ready to explain your thought process and the steps you took to resolve them.
