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For Companies At a Glance
- Tasks: Be the go-to person for export customers, ensuring smooth shipping experiences.
- Company: Join Axiom Personnel, a dynamic team focused on exceptional service and support.
- Benefits: Enjoy training opportunities, a supportive work environment, and potential for career growth.
- Why this job: Perfect for those who love problem-solving and building relationships in a fast-paced setting.
- Qualifications: Strong communication skills and IT proficiency are essential; export knowledge is a plus.
- Other info: Apply now for immediate consideration and kickstart your career in customer service!
The predicted salary is between 30000 - 42000 £ per year.
The successful candidate will have the following experience:
- Experience in a customer service role
- Strong communication and relationship-building skills
- Proficiency in IT systems and MS Office (Excel, Word, Outlook)
- A problem-solving attitude and ability to stay calm under pressure
- Excellent attention to detail and time management
- A good understanding of the export process (preferred but not essential – training provided)
Responsibilities:
- Serve as the main point of contact for export customers, ensuring exceptional service throughout the shipping process
- Provide timely updates on shipments, documentation, and transit status
- Liaise with internal departments, carriers, and overseas agents to resolve queries and issues efficiently
- Manage and process customer requests, bookings, and follow-ups with a proactive and helpful approach
- Use in-house systems and Microsoft Office tools to track and manage export files
- Ensure all customer interactions and documentation meet compliance and service standards
- Assist in maintaining KPIs and promoting customer satisfaction
Please apply today for immediate consideration!
Export Customer Service employer: Axiom Personnel
Contact Detail:
Axiom Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer Service
✨Tip Number 1
Familiarise yourself with the export process, even if it's not a requirement. Understanding the basics can help you stand out during interviews and show your enthusiasm for the role.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the main point of contact for customers, practice clear and concise communication to demonstrate your ability to build relationships effectively.
✨Tip Number 3
Get comfortable with Microsoft Office, especially Excel and Outlook. Being proficient in these tools will not only help you manage tasks efficiently but also show that you're ready to hit the ground running.
✨Tip Number 4
Prepare for potential scenarios where you might need to solve problems under pressure. Think of examples from your past experiences where you've successfully managed challenges, as this will highlight your problem-solving attitude.
We think you need these skills to ace Export Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Export Customer Service role. Familiarise yourself with the responsibilities and required skills mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, communication skills, and proficiency in IT systems. Emphasise any experience you have with export processes, even if it's minimal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving attitude and ability to manage customer relationships. Mention specific examples of how you've handled pressure and maintained attention to detail in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Axiom Personnel
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully resolved issues or built strong relationships with customers, as this is crucial for the Export Customer Service position.
✨Demonstrate Communication Proficiency
Since strong communication skills are essential, practice articulating your thoughts clearly and confidently. You might be asked to role-play a scenario, so think about how you would handle customer inquiries or complaints effectively.
✨Familiarise Yourself with Export Processes
While training will be provided, having a basic understanding of the export process can set you apart from other candidates. Research common terms and procedures related to exports to show your initiative and eagerness to learn.
✨Prepare for IT and MS Office Questions
As proficiency in IT systems and MS Office is required, be ready to discuss your experience with these tools. Consider preparing examples of how you've used Excel, Word, or Outlook in previous roles to manage tasks or improve efficiency.
