Export Customer Service

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harry.strong@axiompersonnel.co.uk

ECS

Customer Service

Export Customer Service

Expiry Date: 21-06-2025

The successful candidate will have following experience

• Experience in a customer service role
• Strong communication and relationship-building skills
• Proficiency in IT systems and MS Office (Excel, Word, Outlook)
• A problem-solving attitude and ability to stay calm under pressure
• Excellent attention to detail and time management
• A good understanding of the export process (preferred but not essential – training provided)

Responsibilities

• Serve as the main point of contact for export customers, ensuring exceptional service throughout the shipping process
• Provide timely updates on shipments, documentation, and transit status
• Liaise with internal departments, carriers, and overseas agents to resolve queries and issues efficiently
• Manage and process customer requests, bookings, and follow-ups with a proactive and helpful approach
• Use in-house systems and Microsoft Office tools to track and manage export files
• Ensure all customer interactions and documentation meet compliance and service standards
• Assist in maintaining KPIs and promoting customer satisfaction

Please apply today for immediate consideration! Axiom Personnel
is acting as an employment business in relation to this vacancy.

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