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- Tasks: Manage garage services, ensuring customer satisfaction and maximising garage stock.
- Company: Join a dynamic council team in the vibrant town of Harlow.
- Benefits: Flexible hours, community impact, and a chance to develop your skills.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Customer service experience and a basic understanding of housing management.
- Other info: Opportunity for career growth and teamwork in a supportive environment.
Axiom recruit a temporary Garage Officer for an initial 6 months contract, with a view to extend. Please note that this post requires the successful individual to be based on site. Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving, with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively.
Job Purpose: The Council is committed to the highest level of customer care and service delivery. The post holder will work as part of the Area Housing Team and be responsible for the delivery of the garage management service to all existing customers and potential customers of garages and hard standings, in accordance with the Council’s agreed policies and working practices, delivering a first-class housing service that is value for money and customer focused.
The Role: As a Garage Officer you will work as part of a team dealing with aspects of Estate and Tenancy Management, being directly responsible for a designated ward based patch. You will be the principal point for residents on a comprehensive garage and hardstanding management service ensuring customer satisfaction and maximisation of the garage and hardstanding stock.
You will be directly responsible for the service delivery of areas such as:
- To investigate and deal with any management issues that arise involving garage/parking areas.
- To take a proactive approach to garage allocation in order to maximise use of the garage stock.
- The allocating and voiding of garages and hardstandings.
- To assist and be proactive in the delivery of the garage and hardstanding strategy.
Duties Include but Not Limited to:
- To check void garages/hard standings/associated parking areas on a weekly basis against the waiting list held, arrange repairs and allocate empty garages and hardstands in accordance with the Council’s policies and procedures.
- To take a proactive approach to garage allocation in order to maximise use of garage stock.
- To assist in the delivery of the Garage Strategy.
- To carry out a minimum of 2 inspections per year of all garage blocks and hardstand areas in order to identify and rectify any health and safety or environmental issues, and to refer them to and liaise with the appropriate departments/agencies for a speedy resolution.
- To investigate and deal with promptly any management issues arising that involve garage or other parking areas such as vandalism, dumped cars/rubbish and health and safety concerns.
- To ensure that comprehensive, up-to-date, clear written notes and documentation are provided on each case/incident and are easily accessible and where appropriate electronic records updated and maintained.
- To adopt a flexible approach to both covering and assisting the work of other team members during periods of absence and demonstrate a commitment to team working.
- To take a proactive approach in tackling former tenant debt and other housing related debts, recommending write off/on any arrears or credit balances on accounts in accordance with the Council’s financial regulations.
- To maintain up-to-date statistical information as required.
- To assist with the training of new staff.
The experience you will bring:
- Experience of working in front line service in a customer focused environment with a basic knowledge and understanding of Housing Management.
- Must be willing to work evenings and flexible hours to meet deadlines and attend residents meetings if required.
- Full driving license and access to a vehicle or other satisfactory means of transport.
- Have an understanding of current housing legislation.
- Able to communicate effectively with a wide range of people.
- Can prioritise tasks against competing demands and deliver to very tight deadlines. Ability to multi-task.
- Able to use Microsoft Office applications. Letter and report writing skills.
- Ability to analyse written and numerical information and draw conclusions.
- Good judgement in determining when to deal with a problem and when to refer it, or seek advice from others.
Garage Officer in Harlow employer: Axiom Personnel Ltd
Contact Detail:
Axiom Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Garage Officer in Harlow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Axiom and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service and housing management.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles, especially those related to customer satisfaction and estate management. This will demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Garage Officer in Harlow
Some tips for your application 🫡
Keep It Relevant: When you're writing your application, make sure to highlight your experience that directly relates to the Garage Officer role. We want to see how your skills can help us deliver top-notch service to our customers.
Show Your Customer Focus: Since this role is all about customer care, don’t forget to mention any previous experience you have in customer service. We love candidates who can demonstrate their commitment to putting customers first!
Be Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication, so keep it simple and to the point!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures everything is in order. Plus, it makes it easier for you to track your application status!
How to prepare for a job interview at Axiom Personnel Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of housing management and customer service. Familiarise yourself with the Council's policies and procedures related to garage management, as this will show that you're serious about the role.
✨Show Your Customer Focus
Since the role is all about delivering excellent customer service, be prepared to share examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to communicate effectively and resolve issues promptly.
✨Demonstrate Team Spirit
This position requires a collaborative approach, so be ready to discuss how you've worked well in teams before. Share specific instances where you’ve supported colleagues or contributed to team goals, showing that you’re flexible and committed to teamwork.
✨Prepare for Practical Scenarios
Think about potential challenges you might face in the role, such as dealing with vandalism or managing tenant complaints. Prepare some thoughtful responses on how you would handle these situations, demonstrating your problem-solving skills and proactive approach.
