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For Companies At a Glance
- Tasks: Be the go-to person for export customers, ensuring smooth shipping experiences.
- Company: Join a growing team in Laindon, Essex, focused on exceptional customer service.
- Benefits: Enjoy a Monday to Friday schedule with potential for career growth.
- Why this job: Gain valuable experience in customer service while making a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Training on the export process will be provided, so don't worry if you're new!
The predicted salary is between 28000 - 42000 £ per year.
We are currently looking for a motivated and customer-focused Export Customer Service professional to join our client’s expanding team based in Laindon, Essex.
Working Hours: Monday to Friday 09:00am – 17:30pm
Export Customer Service Role Overview:
- Serve as the main point of contact for export customers, ensuring exceptional service throughout the shipping process
- Provide timely updates on shipments, documentation, and transit status
- Liaise with internal departments, carriers, and overseas agents to resolve queries and issues efficiently
- Manage and process customer requests, bookings, and follow-ups with a proactive and helpful approach
- Use in-house systems and Microsoft Office tools to track and manage export files
- Ensure all customer interactions and documentation meet compliance and service standards
- Assist in maintaining KPIs and promoting customer satisfaction
The ideal candidate will have:
- Experience in a customer service role
- Strong communication and relationship-building skills
- Proficiency in IT systems and MS Office (Excel, Word, Outlook)
- A problem-solving attitude and ability to stay calm under pressure
- Excellent attention to detail and time management
- A good understanding of the export process (preferred but not essential – training provided)
If this sounds like the perfect position for you, please apply now!
Axiom Personnel is acting as an employment business in relation to this role.
Export Customer Service employer: Axiom Personnel Ltd
Contact Detail:
Axiom Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer Service
✨Tip Number 1
Familiarise yourself with the export process and terminology. Even if you haven't worked in this area before, having a basic understanding will help you communicate effectively during interviews and show your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your problem-solving abilities and calmness under pressure, which are crucial for this position.
✨Tip Number 3
Practice using Microsoft Office tools, especially Excel and Outlook. Being proficient in these applications will not only boost your confidence but also show that you're ready to hit the ground running in managing export files and communications.
✨Tip Number 4
Network with professionals in the export and logistics industry. Engaging with others in the field can provide valuable insights and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Export Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles that involved export processes. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your ability to handle queries efficiently. Mention specific examples of how you've resolved issues in previous roles to illustrate your problem-solving attitude.
Highlight IT Proficiency: Since the role requires proficiency in IT systems and Microsoft Office, be sure to mention your experience with these tools. Provide examples of how you've used them in past positions to manage customer interactions or track information.
Showcase Communication Skills: In your application, emphasise your strong communication and relationship-building skills. You can do this by detailing experiences where you successfully liaised with different departments or external partners to resolve issues.
How to prepare for a job interview at Axiom Personnel Ltd
✨Know the Export Process
Even if you don't have extensive experience, it's beneficial to familiarise yourself with the basics of the export process. Research common terms and procedures so you can speak confidently about them during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you resolved issues and maintained customer satisfaction, as this role heavily relies on these skills.
✨Demonstrate IT Proficiency
Since the role requires using in-house systems and Microsoft Office tools, be ready to discuss your experience with these technologies. You might even want to mention specific tasks you've accomplished using Excel or Word.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and be prepared to explain your thought process.
