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- Tasks: Deliver exceptional customer service and provide vital administrative support to community facilities.
- Company: Join a supportive team dedicated to enhancing community engagement.
- Benefits: Training opportunities, collaborative environment, and a chance to make a real impact.
- Why this job: Be the first point of contact and help shape positive experiences for the community.
- Qualifications: Strong communication skills and previous customer service experience are essential.
- Other info: Dynamic role with a mix of customer interaction and admin tasks.
The predicted salary is between 28800 - 43200 £ per year.
Customer Care & Business Support Officer We’re looking for a Customer Care & Business Support Officer to deliver exceptional service to the public and provide vital administrative support to our recreation facilities. This is a great opportunity for someone who thrives in a busy environment, enjoys working with people, and wants to play a key role in the smooth running of community spaces. Key Responsibilities * Act as the first point of contact for customers, handling enquiries in person, by phone, email and online. * Manage facility bookings, process payments, and handle cancellations and refunds accurately. * Provide comprehensive administrative support, including record-keeping, data entry, preparing reports and managing correspondence. * Support marketing and promotional activities, including social media updates, campaign support and outreach. * Handle financial transactions securely, including cash, card and direct debit administration. * Liaise with site teams to support day-to-day operations, events and maintenance reporting. * Ensure compliance with policies and procedures, including health and safety, data protection and customer service standards. * Contribute to community engagement initiatives and help drive increased participation in recreational activities. * Work collaboratively with colleagues to deliver a seamless service across multiple sites. What We’re Looking For * Strong organisational and communication skills. * Ability to work on your own initiative, prioritise effectively and remain calm under pressure. * Proven experience delivering excellent customer service and handling challenging situations. * Confident handling cash and card transactions accurately. * Good IT skills, including Microsoft Office and online systems. * Previous experience in customer service and administration (essential). * Experience with financial handling or community engagement is an advantage. * Understanding of health & safety practices. * A positive attitude, team focus and commitment to high standards of service. Why Join Us * Opportunity to make a real impact in the community. * Supportive and collaborative team environment. * Training and development to support your growth. * Varied role with a balance of customer interaction and administrative responsibility. If you are interested and have the relevant experience, please apply now for immediate consideration Axiom Personnel is acting as an employment agency in relation to this role
Customer Support Officer employer: Axiom Personnel Ltd
Contact Detail:
Axiom Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or complaints. We all know that being calm and collected is key, so role-play with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills during the interview! Bring a notebook with questions and notes about the role. It’ll demonstrate your attention to detail and that you’re ready to manage those facility bookings like a pro.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Officer
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We want to see how you've handled enquiries and challenging situations in the past, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented: Since this role involves a lot of administrative tasks, it's crucial to demonstrate your organisational skills. Mention any tools or methods you use to stay organised and ensure accuracy in your work.
Tailor Your Application: Take the time to customise your application for this specific role. Use keywords from the job description to show that you understand what we’re looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Axiom Personnel Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled challenging situations in the past, as this role is all about delivering exceptional service.
✨Familiarise Yourself with the Role
Take a good look at the job description and understand the key responsibilities. Think about how your previous experience aligns with tasks like managing bookings or handling financial transactions, and be prepared to discuss these in detail.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, come prepared with examples of how you’ve successfully managed multiple tasks or projects. Highlight any tools or methods you use to stay organised, especially in busy environments.
✨Engage with Community Initiatives
Demonstrate your understanding of community engagement by discussing any relevant experiences. Whether it’s through volunteering or previous roles, showing that you care about making a positive impact will resonate well with the interviewers.
