At a Glance
- Tasks: Lead the reception team and ensure exceptional guest service at The Winchester Hotel & Spa.
- Company: Join a busy, expanding hospitality group with a focus on guest experience.
- Benefits: Clear career progression, competitive salary, and a dynamic work environment.
- Other info: Opportunity to grow within a supportive and vibrant team.
- Why this job: Be a key player in creating memorable experiences for guests every day.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
The Winchester Hotel & Spa is seeking a Front of House Manager to lead the reception department and deliver exceptional guest service.
Reporting to the General Manager, you will coach and train the team to maintain high standards of service across all guest touchpoints.
The role offers a clear path for progression within a busy, expanding hospitality group.
You will be instrumental in delivering a warm, professional guest experience, supervising front desk and F&B operations, and driving
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Front of House Lead - Guest Experience Champion in Winchester employer: Axiom Hospitality
The Shepherd Mayfair is an exceptional employer, offering a vibrant work culture in the heart of London's prestigious Mayfair. With competitive salaries, extensive benefits including hotel discounts, and a strong focus on employee growth through training and progression opportunities, we ensure our team members feel valued and supported. Join us to be part of a dynamic environment where your contributions are recognised and rewarded, all while working in a beautifully designed hotel that reflects the charm of its historic surroundings.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Lead - Guest Experience Champion in Winchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Axiom Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Axiom Hospitality
Don't be shy about reaching out to Axiom Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Lead - Guest Experience Champion in Winchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Axiom Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Axiom Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
