At a Glance
- Tasks: Provide excellent service to guests and maintain hotel standards during the night.
- Company: Join the Edinburgh Marriott Hotel Holyrood, a vibrant 4-star hotel in the heart of the city.
- Benefits: Enjoy competitive pay, discounts at hotels, and up to 33 days holiday.
- Other info: Flexible hours with opportunities for growth and a supportive work environment.
- Why this job: Be part of a dynamic team and gain valuable experience in hospitality.
- Qualifications: Passion for hospitality and strong communication skills are essential.
The predicted salary is between 13.52 - 13.52 £ per hour.
The Edinburgh Marriott Hotel Holyrood is conveniently located in the heart of Edinburgh's historic and beautiful old town. This 4-star hotel and spa in Edinburgh is just a 15-minute walk from Waverley Railway station and the bustle of the city's main thoroughfare, Princes Street. We are currently recruiting for a Part-Time Night Porter to join our Truly Talented team. Reporting directly to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.
What We Offer
- Permanent, part-time contract (16hrs per week)
- Worldwide employee discounts at Marriott Hotels; Hotel discounts across all Axiom Hospitality hotels ‑ colleague rates and up to 50% discount on food
- 28 days holiday, including bank holidays, increasing yearly to 33 days
- Discounts across retail, restaurants, events and more through our benefits & rewards portal
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
- Yearly complimentary Axiom Xcape stayover after one year of service
- A growing team with great training, progression, and promotion opportunities
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Your role
As a Night Porter, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards during the night. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.
Responsibilities of a Night Porter will include but are not limited to:
- To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach
- To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained
- Assist in the general running of the hotel at night and support other departments in setting up for the next day
- To continuously improve the quality of the hotel's services
- To undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after
- To be confident in all aspects of guest relations, receiving and recognising all guests, including those who require special attention
- To promote the company values and behaviours at all times
The ideal person for this role will be enthusiastic about change, focused on details and trusting.
The Core Skills And Experience Required To Succeed
- Truly passionate about the Hospitality Industry
- Previous experience as a receptionist is preferred but not necessary
- Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories
- Excellent personal presentation
- Ability to function independently with a minimum of supervision
- You are a night owl, comfortable working during the night time
- Excellent communication skills, the ability to communicate verbally and in writing
- To be an enthusiastic team player with a flexible approach
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
Night Porter employer: Axiom Hospitality
The Shepherd Mayfair is an exceptional employer, offering a vibrant work culture in the heart of London's prestigious Mayfair. With competitive salaries, extensive benefits including hotel discounts, and a strong focus on employee growth through training and progression opportunities, we ensure our team members feel valued and supported. Join us to be part of a dynamic environment where your contributions are recognised and rewarded, all while working in a beautifully designed hotel that reflects the charm of its historic surroundings.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Axiom Hospitality and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Axiom Hospitality that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Axiom Hospitality.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Axiom Hospitality get a sense of who you are beyond your experience!
How to prepare for a job interview at Axiom Hospitality
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Axiom Hospitality and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
