Middle Eight, part of Axiom Hospitality, in Covent Garden, London, seeks a Cluster Quality & Guest Experience Manager to drive service excellence across its luxury portfolio. This on-site role focuses on elevating guest satisfaction through superior standards and personalised experiences.
You will lead guest experience strategy, develop SOPs, deliver focused training, analyse guest feedback, and collaborate with hotel leadership to ensure consistency with Axiom's five-star positioning.
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Luxury Guest Experience & Quality Leader employer: Axiom Hospitality
The Shepherd Mayfair is an exceptional employer, offering a vibrant work culture in the heart of London's prestigious Mayfair. With competitive salaries, extensive benefits including hotel discounts, and a strong focus on employee growth through training and progression opportunities, we ensure our team members feel valued and supported. Join us to be part of a dynamic environment where your contributions are recognised and rewarded, all while working in a beautifully designed hotel that reflects the charm of its historic surroundings.
