Concierge Assistant

• Dalmahoy Hotel & Country Club
• Job Type: Permanent
• Town: Edinburgh

Dalmahoy is located 7 miles from Edinburgh's city centre, surrounded by beautiful Scottish countryside, just off the A71 lies the four-star Dalmahoy Hotel and Country Club.

With spectacular views to Edinburgh Castle and the Forth Bridges, it is a celebration of Scottish heritage dating back to the 13th century.

With 18 operating departments and up to 250 employees, Dalmahoy offers unrivalled opportunities to progress your career across many different roles and disciplines.

The Concierge is responsible for promptly addressing all guests needs, ensuring the security of their belongings and delivering exceptional hospitality.

Additionally, the concierge is expected to perform portering duties efficiently as and when required.

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Stream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £500 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Essential Functions

• Assist guests with luggage handling during arrivals and departures, including support for individual travellers, groups and wedding parties.
• Possess in-depth knowledge of the local area, including tourist attractions, business districts, and events, to provide tailored recommendations and support to both leisure and business travellers.
• Coordinate the delivery, collection and secure storage of luggage, as well as manage message and paging services, ensuring smooth and friendly guest communication.
• Arrange bookings for local tours, theatre performances and attractions to enhance the overall guest experience.
• Serve as a travel resource by assisting with flight confirmations, car rentals, taxi bookings and providing directions or transport advice.
• Oversee the parking and retrieval of guest and visitor vehicles in line with the hotel's parking protocols.
• Manage deliveries to the hotel and sign for packages when required.
• Perform administrative duties as delegated by the Head Concierge.
• Coordinate and manage guest transportation needs, including taxi arrangements and special requests.
• Competencies
• Strong Communication skills (verbal, listening, writing)
• Pro-active and reliable
• Able to work alone and within a team
• Passion for customer service, and enjoy providing a memorable service
• Preferred Education And Experience
• Good level of English
• Microsoft Office
• Other Duties

This job description is not designed to cover or contain a comprehensive listing of the activities, duties or responsibilities that are required of the employee for this position.

Duties, responsibilities, and activities may change at any time, with or without notice, at the reasonable request of management.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Dalmahoy Hotel & Country Club.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations.

We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills.

We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint.

We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet.

Working closely with our Hotel Owners, we are committed to the journey to sustainability.

In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can.

Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising.

Our hotels aim to leave a positive impact on their neighbourhoods.

At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment.

Caring about people extends outside our business and is part of our DNA.