At a Glance
- Tasks: Create a welcoming atmosphere by maintaining cleanliness and providing excellent service to guests.
- Company: Join the dynamic team at Courtyard by Marriott London City Airport.
- Benefits: Earn £13.91 per hour, enjoy discounts, and access mental health support.
- Other info: Diverse workplace committed to sustainability and community impact.
- Why this job: Be part of a growing team with great training and career progression opportunities.
- Qualifications: Must be self-motivated, detail-oriented, and possess outstanding customer service skills.
The predicted salary is between 13.91 - 13.91 £ per hour.
A landmark property is indeed part of London City Airport's £500 million redevelopment programme, the new 184-room Courtyard by Marriott is managed by Axiom Hospitality. Strategically located just a 9-minute walk from the airport terminals and the DLR, the hotel is also perfectly positioned near Excel London, with easy access to Canary Wharf, The O2 Arena, and London's key transport links. This seven-storey hotel offers a dynamic, full-service experience. Guests enjoy an on-site restaurant and bar, a well-equipped gym, a business centre, and three professional meeting rooms designed to accommodate up to 50 delegates. The hotel stands as a stylish and highly functional alternative departure lounge for business and leisure travellers.
We are currently recruiting for Housekeeping Attendant to join our Truly Talented team. Reporting directly to the Head Housekeeper, you will be responsible for maintaining the highest standards of cleanliness throughout the hotel. You will perform all required cleanliness tasks and ensure that our guests are receiving an excellent guest experience.
What we offer:
- £13.91 per hour
- Worldwide employee discounts at Marriott Hotels
- Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B
- 28 days holiday, including bank holidays, increasing yearly to 33 days
- Discounts across retail, restaurants, events and more through our benefits & rewards portal
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
- Yearly complimentary Axiom Xcape stayover after one year of service
- A growing team with great training, progression, and promotion opportunities
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
- Free meals while on shift
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Your role:
As a Housekeeping Attendant, your focus will be to create a positive and memorable arrival experience for guests through high standards of cleanliness and efficient service. Responsibilities of the Housekeeping Attendant will include but are not limited to:
- Welcoming and acknowledging all guests; anticipating and addressing guests’ service needs
- Ensuring that all guests’ rooms and public areas are beautifully presented to our guests, playing a key role in creating exceptional experiences
- Ensuring a high level of customer satisfaction is always delivered in line with our core values and standards
The ideal person for this role will be enthusiastic about change, focused on details and trusting.
The core skills and experience required to succeed:
- Highly self-motivated, confident, decisive and able to work with limited supervision
- Outstanding customer service skills with the ability to anticipate guests needs
- A team player able to work to defined procedures and standards
- Results-focused with a desire to succeed
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
Housekeeping Attendant in London employer: Axiom Hospitality Limited
Axiom Hospitality is an exceptional employer that prioritises employee wellbeing and growth, offering a competitive salary of £30,000 per annum alongside generous benefits such as hotel discounts, increasing holiday entitlement, and access to financial wellbeing platforms. Our vibrant work culture fosters inclusivity and sustainability, providing ample opportunities for training and career progression in the heart of London, making it an ideal place for those seeking meaningful and rewarding employment in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Attendant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Axiom Hospitality Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Axiom Hospitality Limited
Don't be shy about reaching out to Axiom Hospitality Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Attendant in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Axiom Hospitality Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Axiom Hospitality Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
