Axians UK is seeking an IT Service Manager to oversee end-to-end IT service performance, governance and continual improvement across a portfolio of services, including the Service Desk. The role interfaces with the Head of IT to translate business priorities into measurable outcomes, ensuring resilience, security and commercial sustainability.
You will lead a team of Service Desk Agents and Service Analysts, drive KPIs, SLAs and customer satisfaction, and advance automation across service
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Strategic IT Service Manager: Service Desk & Operations in Coventry employer: Axians
Axians UK is an exceptional employer, offering a dynamic and supportive work environment in Basingstoke that fosters both personal and professional growth. With a strong emphasis on employee well-being, the company provides a comprehensive benefits package including hybrid working options, health support, and investment in training, all while promoting a culture of trust and collaboration. Joining Axians means being part of a global network where your contributions are valued and you can thrive alongside talented peers.
