At a Glance
- Tasks: Manage spares and RMA processes while ensuring customer satisfaction.
- Company: Join Axians, a dynamic tech services partner with a global reach.
- Benefits: Enjoy hybrid working, competitive salary, and comprehensive health benefits.
- Other info: Great opportunities for personal and professional growth in a fun environment.
- Why this job: Be part of a supportive team that values trust and innovation.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 40500 - 49500 £ per year.
JOB SUMMARY
This is an office-based position working in the Central Operations Team reporting to the Central Operations Manager.
The primary objectives are
- to provide professional management of all Axians spares & RMA process.
- establish & maintain Basingstoke Depot
KEY RESPONSIBILITIES
- Fully understanding of Annuity contract renewal and quoting processes and the ability to explain the processes to others.
- Ensure a customer focused approach is maintained
- Understand and have the ability to update the Axians Service Desk. (Contracts, Adds Moves and Changes)
- Product Registration & Vendor install base updates
- Management of all Axians spares & RMA process
- Manage Basingstoke Depot
- Manage BAU relationship between Couriers & Axians
- Reconcile monthly reports for Rico spares movement
• Provide Back up
- to reconcile monthly reports for Indigo field engineering services
- for Field Engineering BAU
• Reporting
- Juniper Rebate - Open RMA Report
- Assist in preparing Service Delivery Manager Reports
- Open Engineer Tasks
- Open Collections
- Customer Inventory (Support revenue based)
- Open Restock tasks
- Open Incidents Sub Tasks
- Provide cover within the Team as required
- Attend relevant training courses when required
- Promote the Axians brand at all times
- Ensuring own and teams adherence to Axians’ Management System Manual for Quality (ISO 9001), Info Sec (ISO 27001) and ESG (ISO 14001).
- Demonstrate the company values at all times in behaviour and attitude both internally and externally, these are:
- Trust
- Dynamic
- Supportive
The above responsibilities are indicative of the work required and should not be seen as an exhaustive list.
- ADDITIONAL RESPONSIBILITIES
- Value
Demonstration: Consistently embody and demonstrate Axians’ UK core values— Trust, Solidarity, Responsibility, Entrepreneurial Mindset and Autonomy —in all interactions and behaviours, both internally and externally.
SALARY & BENEFITS
Salary is based on experience and location.
- Company Shares Scheme
- Pension
- Medical Insurance
- Financial Planning Support
- Death in Service
- Medicash Healthcare Cash Plan
- Company Sick Pay
- Hybrid Working
- Investment in personal and professional training
- Professional Memberships
- Health checks
- Wellbeing training and support
- Employee Assistance Program
- Flu jabs
- Eyecare and of course paid holiday
WORK ENVIRONMENT
Axians is a fun and growing business both in the UK and globally.
We are part of a network of businesses where you can learn from and work with peers worldwide to help you achieve your ambitions.
Supporting our employees and customers is at the heart of who we are.
This means we can support a hybrid work environment, but we always work best in teams in person, either in our offices or on customer sites.
ABOUT US
Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers’ ambitions in today’s ever-changing world.
Whether they need tried-and-tested platforms or cutting-edge innovation, we commit to customer excellence and invest in long-term thinking.
The strength of Axians’ global network as part of VINCI Energies means our customers can rely on our incredible people to deploy technology that achieves critical operational outcomes, wherever you are and whatever your need.
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Warehouse & Annuity Operations Specialist in Basingstoke employer: Axians
Axians UK is an exceptional employer, offering a dynamic and supportive work environment in Basingstoke that fosters both personal and professional growth. With a strong emphasis on employee well-being, the company provides a comprehensive benefits package including hybrid working options, health support, and investment in training, all while promoting a culture of trust and collaboration. Joining Axians means being part of a global network where your contributions are valued and you can thrive alongside talented peers.
StudySmarter Expert Advice🤫
We think this is how you could land Warehouse & Annuity Operations Specialist in Basingstoke
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Axians and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Axians!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Axians keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Warehouse & Annuity Operations Specialist in Basingstoke
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Axians:This is your chance to really connect with the team at Axians. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Axians
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Axians.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Axians that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Axians. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
