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For Companies At a Glance
- Tasks: Provide 1st line IT support, troubleshoot issues, and set up user accounts.
- Company: Join Axians UK, a fun and innovative tech services partner.
- Benefits: Enjoy a hybrid work environment, competitive salary, and career growth opportunities.
- Why this job: Be part of a dynamic team that embraces innovation and problem-solving.
- Qualifications: Experience with Microsoft solutions and a passion for IT support.
- Other info: Collaborative culture with a focus on quality and responsibility.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about IT? Do you like problem solving and embracing innovation? As a member of the Internal Support team for Vinci Energies UK & ROI, you will join a technical team that supports a range of software and hardware across 30 offices in the UK and ROI.
Key Responsibilities
- Taking initial day-to-day calls
- Raising tickets
- Password resets
- Checking the day and logging calls in the support mailbox
- Monitoring Nagios and reporting any issues
- Setting up new starter accounts (profile, IAM, homepage, Outlook, Skype, printers, map drives, Teams, etc.)
- Processing leaver accounts
- Ordering phones & SIMs (data or voice)
- Ordering HP laptops/desktops and accessories
- Providing quotes for laptops/desktops (HP) and phones
- Setting up users’ printers and drive mapping
- Building and upgrading laptops/desktops (memory, hard drives)
- Installing off-the-shelf software/applications
- Ordering licences from CDW
- Performing backup and file restore tasks
- Providing desktop/end-user break-fix support
- Maintaining timesheets as part of the project-based company model
Technical Requirements
- Proven experience with desktop and server solutions across the Microsoft stack.
- Experience with Wi-Fi solutions and knowledge of Cisco equipment.
- Microsoft certifications are an advantage.
- Active Directory administration
- Windows 10 management
- Office 365 administration
- Hyper V virtualization
- Backup technologies, particularly VEEAM
- Experience with SolarWinds monitoring software is advantageous
Additional Responsibilities
- Ensuring team adherence to Axians’ Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001) and ESG (ISO 14001).
- Demonstrating Axians’ core values—trust, solidarity, responsibility, entrepreneurial mindset, and autonomy—in all interactions.
Work Environment
Axians is a fun and growing business in the UK and worldwide. We support a hybrid work environment, though we find best results when teams collaborate in person, either in our offices or on customer sites.
About Us
Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers’ ambitions. Leveraging the strength of VINCI Energies, we deploy technologies that achieve critical operational outcomes wherever needed.
IT Network/Infrastructure Support Engineer 1st Line in Coventry employer: Axians UK
Contact Detail:
Axians UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Network/Infrastructure Support Engineer 1st Line in Coventry
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even just chat with friends who work in tech. You never know when a casual conversation might lead to your next job opportunity.
✨Tip Number 2
Practice your interview skills! Mock interviews can be a game changer. Grab a mate or use online resources to simulate the interview experience. This will help you feel more confident and prepared when it’s time to shine.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal project that highlights your technical abilities. Whether it's a blog about troubleshooting tips or a GitHub repository showcasing your coding skills, having something tangible can really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight how your skills match the job description, and let us see your passion for IT shine through!
We think you need these skills to ace IT Network/Infrastructure Support Engineer 1st Line in Coventry
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let your enthusiasm for IT shine through! We want to see how much you love problem-solving and innovation, so share any relevant experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your experience with Microsoft solutions, Wi-Fi setups, and any relevant certifications. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your skills and experiences. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Axians UK
✨Know Your Tech
Brush up on your knowledge of desktop and server solutions, especially within the Microsoft stack. Be ready to discuss your experience with Wi-Fi solutions and Cisco equipment, as these are crucial for the role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific instances where you resolved a problem or improved a process, as this will demonstrate your ability to think on your feet.
✨Familiarise Yourself with Tools
Get comfortable with tools like Nagios and SolarWinds, as well as backup technologies like VEEAM. Being able to speak confidently about these tools will show that you're ready to hit the ground running.
✨Embrace the Company Culture
Understand Axians' core values—trust, solidarity, responsibility, entrepreneurial mindset, and autonomy. Be prepared to discuss how you embody these values in your work, as cultural fit is just as important as technical skills.