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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage user accounts in a dynamic environment.
- Company: Join Axians, a fun and growing tech services partner with a global network.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for professional growth.
- Other info: Work in a collaborative culture that values trust, responsibility, and entrepreneurial spirit.
- Why this job: Be part of a team that embraces innovation and makes a real impact in IT.
- Qualifications: Experience with Microsoft technologies and a passion for problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about IT? Do you like problem solving and embracing innovation? As an internal support team for Vinci Energies UK & ROI, we have a new opportunity for a technically focused person for an IT Support Engineer to join our technical team. This is a UK based role with 30 offices situated around the UK & ROI, supporting a range of software and hardware.
KEY RESPONSIBILITIES
- Taking initial day to day calls
- Raise tickets
- Password resets
- Check through the day and log calls in the Support Mailbox
- Check Nagios – reporting anything
- Setup new starter accounts
- Go through the process for any new starters – Profile Setup / IAM / Homepage / Outlook / Skype / Printers / Map Drives/Teams etc.
- Process leaver accounts
- Ordering phones / SIMs (Data or Voice)
- HP laptop / desktop orders including accessories
- Requests for quotes for laptop / desktop (HP) / phone pricing
- User printer setups, drive mapping
- Laptop / desktop build
- Laptop / desktop upgrade – Memory / Hard Drives
- Off the shelf software / application installs
- Ordering from CDW (Licenses)
- Backup and file restore
- Desktop/end user break fix support
- Being a project based company, timesheets are a key element at monitoring costs
Technical requirements are essential with a number of years’ experience:
- Knowledge of Microsoft Core Stack
- Proven experience with Desktop & Server solutions across the Microsoft stack
- WiFi solution experience & knowledge, with Cisco etc.
- Candidates with Microsoft Certifications would prove advantageous
- Active Directory
- Windows 10
- Office 365
- Hyper V
- Backup technologies: VEEAM
- Experience with Solar Winds Server and Applications Monitoring software would prove advantageous
ADDITIONAL RESPONSIBILITIES
- Ensuring own and teams adherence to Axians’ Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001) and ESG (ISO 14001)
- Value Demonstration: Consistently embody and demonstrate Axians’ UK core values— Trust, Solidarity, Responsibility, Entrepreneurial Mindset and Autonomy —in all interactions and behaviours, both internally and externally
WORK ENVIRONMENT
Axians is a fun and growing business both in the UK and globally. We are part of a network of businesses where you can learn from and work with peers worldwide to help you achieve your ambitions. Supporting our employees and customers is at the heart of who we are. This means we can support a hybrid work environment, but we always work best in teams in person, either in our offices or on customer sites.
ABOUT US
Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers’ ambitions in today’s ever-changing world. Whether they need tried-and-tested platforms or cutting-edge innovation, we commit to customer excellence and invest in long-term thinking. The strength of Axians’ global network as part of VINCI Energies means our customers can rely on our incredible people to deploy technology that achieves critical operational outcomes, wherever you are and whatever your need.
IT Network/Infrastructure Support Engineer 1st ... IT Support · Coventry employer: Axians Networks Limited
Contact Detail:
Axians Networks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Network/Infrastructure Support Engineer 1st ... IT Support · Coventry
✨Tip Number 1
Get your tech skills sharp! Brush up on Microsoft Core Stack and any relevant certifications. We want to see that you’re not just a fan of IT, but that you can really get stuck in and solve problems.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. It’s all about who you know, and we love seeing candidates who are proactive in building relationships.
✨Tip Number 3
Practice your interview skills! Prepare for common IT support questions and think about how you can demonstrate your problem-solving abilities. We want to see your passion for IT shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Axians.
We think you need these skills to ace IT Network/Infrastructure Support Engineer 1st ... IT Support · Coventry
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let your enthusiasm for IT shine through! Share specific examples of how you've tackled tech challenges or embraced innovation in your previous roles. We love seeing candidates who are genuinely excited about the field.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your experience with Microsoft Core Stack, Active Directory, and any relevant certifications. We want to see how your skills align with what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for clarity in your communication, just like you’d need in an IT support role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Axians Networks Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft Core Stack, Active Directory, and any relevant technologies like VEEAM and Cisco. Be ready to discuss your hands-on experience with desktop and server solutions, as well as any projects you've worked on that showcase your problem-solving skills.
✨Showcase Your Soft Skills
While technical skills are crucial, don’t forget to highlight your soft skills too! Talk about how you embody values like trust and responsibility in your work. Prepare examples of how you've worked effectively in teams or handled customer interactions, as this will resonate well with the company culture.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot a common IT issue or explain how you would set up a new starter's account. Practise articulating your thought process clearly and logically, as this will demonstrate your analytical skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, ongoing projects, or how the company supports professional development. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.