IT Infrastructure / Network Engineer in Coventry

The Network Engineer is responsible for the design, delivery, optimisation and support of secure, resilient network infrastructure across operational environments. The role delivers measurable impact across customer, operational, project and service activities, with accountability for programme-level outcomes where applicable. The Network Engineer plays a key role in shaping, securing and optimising networks that underpin high availability and business critical services.

Key Responsibilities

• Provide 2nd line network support, owning escalated incidents through diagnosis, root cause analysis, resolution, and implementation of permanent fixes.
• Triage and prioritise network incidents based on business impact, severity, and operational risk, maintaining accurate ticket updates and documentation.
• Design, deploy, configure, and support secure, resilient LAN, WAN, WLAN, SD WAN, and datacentre networks.
• Configure, manage, and maintain Cisco and Fortinet network and security platforms, ensuring stability, performance, and compliance.
• Perform routine maintenance and lifecycle activities, including upgrades, patching, configuration hardening, and validation testing.
• Monitor network performance, availability, and capacity, proactively identifying risks and improvement opportunities.
• Support project delivery by managing installation, configuration, testing, and operational handover of new infrastructure.
• Ensure all network services and changes comply with security policies, ITIL processes, and documented standards.
• Work closely with the Service Desk to improve first line diagnosis, escalation quality, and knowledge articles.
• Engage effectively with internal teams, vendors, and stakeholders, clearly communicating progress, risks, and issues.
• Produce and maintain high quality technical documentation, standards, and knowledge transfer materials.
• Contribute to continual service improvement, technology lifecycle planning, and operational best practice.
• Act as a technical escalation point and support or mentor engineering colleagues where required.

Skills & Capabilities

• Strong networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing and switching.
• Hands on experience with Cisco networking technologies, including Catalyst switching and wireless (WLC/ISE).
• Hands on experience with Fortinet platforms, including FortiGate, FortiManager, FortiAnalyzer, FortiEMS, and SD WAN.
• Experience supporting WLAN, VPNs, firewalls, and modern network security practices.
• Practical knowledge of network monitoring and logging, including SNMP, Syslog, dashboards, and alerting.
• Strong troubleshooting and analytical skills with a structured, methodical approach.
• Experience maintaining secure, standardised, and well documented environments.
• Ability to work effectively across operational support and project delivery activities.

Experience & Knowledge

• Proven experience in 2nd line (or higher) network engineering roles supporting multi site or business critical environments.
• Demonstrated experience delivering operational change, incident resolution, and service improvement.
• Experience working with multiple suppliers and internal stakeholders.
• Understanding of service management, reporting, and operational KPIs.
• Experience supporting or delivering infrastructure change within controlled, ITIL aligned environments.
• Experience contributing to secure, resilient, and supportable network designs.

Personal Attributes

• Confident verbal and written communicator with both users and colleagues.
• Self‑motivated, disciplined, and able to prioritise workload effectively.
• Calm and professional when working in a fast‑paced environment.
• Willingness to research innovative technologies and propose effective solutions.
• Strong team player with a collaborative mindset.
• Strong stakeholder management skills, able to operate effectively from front line teams to senior leadership.
• Excellent communication skills, with the ability to translate complex technical issues into clear, simple messages for non-technical audiences.
• Analytical and structured problem solving approach, particularly under pressure during major incidents.
• Agile mindset with experience of Agile project and programme delivery methodologies.
• Strong decision making capability, with commercial awareness and financial literacy.
• Ability to manage risk, balance competing priorities and deliver outcomes in pressured environments.

Compliance and Values

• Ensure adherence to: ITIL Framework, Quality (ISO 9001), Information Security (ISO 27001), Cyber essentials & Cyber essentials +, Environmental Management (ISO 14001 / ESG).
• Consistently demonstrate Axians’ UK core values: Trust, Solidarity, Responsibility, Entrepreneurial Mindset & Autonomy.

Work Environment

Axians is a fun and growing business both in the UK and globally. We are part of a network of businesses where you can learn from and work with peers worldwide to help you achieve your ambitions. Supporting our employees and customers is at the heart of who we are. This means we can support a hybrid work environment, but we always work best in teams in person, either in our offices or on customer sites.

About Us

Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers’ ambitions in today’s ever-changing world. Whether they need tried‑and‑tested platforms or cutting‑edge innovation, we commit to customer excellence and invest in long‑term thinking. The strength of Axians’ global network as part of VINCI Energies means our customers can rely on our incredible people to deploy technology that achieves critical operational outcomes, wherever you are and whatever your need.