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- Tasks: Provide professional quoting services and manage customer interactions in a dynamic team.
- Company: Join Axians UK, a tech services partner with a fun and supportive culture.
- Benefits: Enjoy hybrid working, career growth, and a collaborative environment.
- Why this job: Make an impact by supporting sales and delivering excellent customer service.
- Qualifications: Good education, some sales experience, and strong organisational skills required.
- Other info: Be part of a global network and learn from peers worldwide.
The predicted salary is between 30000 - 42000 £ per year.
This is primarily an office-based position working in the Central Operations Team reporting to the Central Operations Manager. The team does follow a Hybrid working practice in-line with the wider business guidelines. The primary objectives are to provide professional quoting services to the Axians Business Units and Customers and to ensure an efficient Service Transition.
KEY RESPONSIBILITIES
- Quoting Services: Provide a professional, proactive, and effective quoting service to the business and customer base. Ensure a customer-focused approach is maintained.
- Service Desk Management: Understand and update the Axians Service Desk (Contracts, Adds, Moves, and Changes). Fully understand annuity contract renewal and quoting processes and explain them to others.
- Sales Support Activities:
- CRM and Vendor Management: Own and manage relevant CRM updates; develop a full understanding of vendors’ compliance models, special deals, and registration policies; handle product registration and vendor install base updates.
- Customer Interaction and KPI Management: Act as the first point of call for incoming sales enquiries; ensure a professional and effective quoting service is delivered in line with agreed KPIs. Ensuring own and team adherence to Axians’ Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001) and ESG (ISO 14001).
- Additional Responsibilities: Attend relevant training courses when required. Provide cover within the team as needed. Promote the Axians brand and demonstrate company values (Trust, Dynamic, Supportive).
- Value Demonstration: Consistently embody and demonstrate Axians’ UK core values— Trust, Dynamic, and Supported—in all interactions and behaviours, both internally and externally.
REQUIRED SKILLS AND QUALIFICATIONS
- Qualifications: Good general standard of education, including GCSE (or equivalent) English and Maths.
- Experience: Some previous experience in an internal sales or customer-facing role.
- Skills: Excellent telephone manner, highly organized, strong administrative skills, excellent customer service ethos, and proficiency in Excel and Word.
- Personal Qualities: Attention to detail, motivated to achieve, team player, competitive yet collaborative.
ABOUT US
Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers’ ambitions in today’s ever-changing world. Whether they need tried‑and‑tested platforms or cutting‑edge innovation, we commit to customer excellence and invest in long‑term thinking. The strength of Axians’ global network as part of VINCI Energies means our customers can rely on our incredible people to deploy technology that achieves critical operational outcomes, wherever you are and whatever your need. Axians is a fun and growing business both in the UK and globally. We are part of a network of businesses where you can learn from and work with peers worldwide to help you achieve your ambitions. Supporting our employees and customers is at the heart of who we are. This means we can support a hybrid work environment, but we always work best in teams in person, either in our offices or on customer sites.
Sales Support Operations · Basingstoke · employer: Axians Networks Limited
Contact Detail:
Axians Networks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Operations · Basingstoke ·
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, especially those like Trust, Dynamic, and Supportive that Axians embodies. This will help you connect better during the conversation.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Sales Support Operations. Highlight your customer service ethos and organisational skills to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Axians team.
We think you need these skills to ace Sales Support Operations · Basingstoke ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Support Operations role. Highlight any previous customer-facing roles and your proficiency in Excel and Word, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer service ethos and how you embody our core values of Trust, Dynamic, and Supportive. Make it personal and engaging!
Showcase Your Organisational Skills: In your application, emphasise your strong administrative skills and attention to detail. We love candidates who can demonstrate their ability to manage multiple tasks efficiently, especially in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Axians Networks Limited
✨Know Your Quoting Services
Make sure you understand the quoting services that Axians provides. Brush up on how to deliver a professional and effective quoting service, as this will likely come up in your interview. Be ready to discuss how you would maintain a customer-focused approach.
✨Familiarise Yourself with CRM Systems
Since you'll be managing CRM updates, it's crucial to have a good grasp of how these systems work. If you have experience with any specific CRM tools, mention them. Show that you can handle product registration and vendor compliance models effectively.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your telephone manner and how you’ve managed customer interactions. This is key for the role, so make sure you can showcase your strengths in this area.
✨Embody the Company Values
Axians values Trust, Dynamic, and Supportive behaviours. Think of instances where you've demonstrated these qualities in your work. Be ready to discuss how you can embody these values in your role, as cultural fit is just as important as skills.
