Patient Service Rep II

Axia Women's Health is the nation’s largest community-based, integrated women's health network serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for four consecutive years.

Our OB/GYN practice is hiring a Patient Service Representative (PSR). Hours: 9-5 PM and 1 alternating night 12-7:30 PM on a Monday or Wednesday.

• Greeting patients and visitors, assisting, and directing them accordingly to the appropriate waiting area.
• Paging or phoning appropriate personnel to meet and escort patients to the exam room.
• Explaining financial requirements to patients, collecting, and recording copayments as required.
• Performing registration functions for new and existing patients and activating patient files.
• Promptly and professionally answering and routing calls to appropriate personnel, paging, offering voicemail, or redirecting calls as needed.
• Retrieving and appropriately routing any messages from the answering service.
• Providing additional support to patients and medical staff and performing other duties as assigned.
• Courteously screening solicitors for relevance to organizational needs.
• Adhering to infection control and safety guidelines as well as maintaining confidentiality regarding all patients and following confidentiality policies per HIPAA compliance.

Qualifications & Skills:

• High School Diploma or GED
• Medical Receptionist/PSR experience preferred.
• Ability to adapt to changing priorities and business needs.
• Ability to maintain composure and navigate a fast-paced, innovative environment.
• Team player.
• Ability to work 40 hours per week including some evening hours.
• Ability to work a flexible schedule and provide coverage at satellite location(s), where applicable, as needed.

Full-time benefit eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs. Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long-term care, pet insurance, and more! 401(k) matching. Generous PTO offering with additional time off for volunteering. Access to Axia providers at little to no cost through Axia’s medical insurance. Axia-paid life insurance, short-term and long-term disability. Free counseling for colleagues and family members, including parents and parents-in-law.

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

Qualifications Skills Preferred:

• Flexible scheduling and coverage
• Compassionate and empathetic to patients
• Expert Customer Service
• Efficient time and task prioritization
• Excellent verbal and written communication
• Adaptable to shifting priorities
• Expert Medical Receptionist
• Expert OB/GYN Experience
• Collaborative team player
• Expert PSR Experience

Education Required:

• High School Diploma/GED or better in N/A.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.