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- Tasks: Lead IT support and infrastructure for a fast-paced trading environment.
- Company: Dynamic financial services firm with a focus on innovation.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Why this job: Make a real impact in a high-stakes trading environment while leading a talented team.
- Qualifications: 5-10 years in IT support within trading firms and strong leadership skills.
- Other info: Exciting opportunities for career growth and hands-on involvement in cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive and experienced IT Manager to lead IT Support and Infrastructure based at our headquarters. This role is responsible for delivering high-quality, business-critical IT services to traders and support staff in a fast-paced trading floor environment with about 150 users.
The successful candidate will have prior experience within a trading firm (prop firm, broker, hedge fund, or bank) and a strong understanding of the urgency, precision, and communication style required to support live trading environments. This is a hands-on leadership role, combining day-to-day technical involvement with ownership of infrastructure, vendor relationships, and the management of a small support team.
You will be responsible for ensuring the stability, performance, and continuous improvement of end-user computing, infrastructure, and application support, while developing and mentoring a team of two IT Support Analysts.
Key Responsibilities- Leadership & Management
- Lead, mentor, and manage a team of 2 IT Support team members, setting priorities, managing workloads, and supporting professional development.
- Act as the escalation point for complex technical issues and trading-critical incidents.
- Define and improve IT support processes, SLAs, and escalation procedures.
- Foster a service-driven, calm, and responsive support culture aligned to trading floor demands.
- IT Support & Operations
- Oversee and provide hands-on support for 2nd & 3rd line IT support to the trading floor and wider business.
- Ensure rapid response and resolution of incidents impacting traders during market hours.
- Manage user accounts, access controls, permissions, and identity lifecycle across systems.
- Produce and maintain clear technical documentation, procedures, and incident reports.
- Own the end-user computing environment, including desktops, laptops, peripherals, and trading floor setups.
- Manage installation, configuration, and lifecycle of hardware, operating systems, and applications.
- Monitor and maintain on-prem and cloud infrastructure relevant to end-user and trading support.
- Coordinate with vendors and third parties for hardware procurement, support, and maintenance.
- Software & Applications
- Support and manage core business and trading applications, including trading platforms and market data systems.
- Lead and support the rollout of new software, platforms, and upgrades.
- Test, evaluate, and recommend new technologies to improve performance, reliability, and trader productivity.
- Identify risks, bottlenecks, and improvement opportunities across IT support and infrastructure.
- Participate in and lead infrastructure and technology projects as required.
- Ensure systems and processes are robust, scalable, and aligned with business growth.
- Minimum 5–10 years' experience in IT support or infrastructure roles within a trading firm (prop trading, hedge fund, brokerage, or investment bank).
- Demonstrated experience supporting traders or trading desks in live market environments.
- Previous experience managing or mentoring IT support staff.
- Strong understanding of trading floor technologies, including trading platforms, market data systems, low-latency environments and/or voice recording systems.
- Strong Windows administration skills.
- Solid experience with Microsoft 365, Azure, and Active Directory.
- Excellent communication and interpersonal skills, with the ability to remain calm and decisive under pressure.
- Hands-on, pragmatic approach with the ability to balance operational support and longer-term improvements.
IT Manager - Financial Services in London employer: Axia Markets Pro
Contact Detail:
Axia Markets Pro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager - Financial Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who work in trading firms. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss specific examples of how you've tackled challenges in IT support and infrastructure. Real-life stories resonate more than just a list of qualifications.
✨Tip Number 3
Stay calm under pressure! In the fast-paced world of trading, demonstrating your ability to handle high-stress situations is key. Practice articulating how you've managed critical incidents in the past, as this will show you're the right fit for the role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to submit your application directly on our site, and don’t hesitate to follow up if you haven’t heard back. It shows your enthusiasm and commitment!
We think you need these skills to ace IT Manager - Financial Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Manager in Financial Services. Highlight your experience in trading environments and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hands-on leadership role. Share specific examples of how you've supported traders or improved IT processes in the past.
Showcase Your Technical Skills: Don’t forget to list your technical expertise, especially in areas like Windows administration, Microsoft 365, and Azure. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Axia Markets Pro
✨Know Your Trading Environment
Make sure you understand the specific technologies and systems used in trading environments. Brush up on your knowledge of trading platforms, market data systems, and low-latency setups. This will show that you’re not just technically savvy but also familiar with the urgency and precision required in a trading floor.
✨Demonstrate Leadership Skills
Be prepared to discuss your experience in leading and mentoring teams. Think of examples where you’ve successfully managed workloads or resolved complex issues. Highlighting your leadership style and how you foster a calm, service-driven culture will resonate well with the interviewers.
✨Showcase Problem-Solving Abilities
Expect scenario-based questions that test your problem-solving skills under pressure. Prepare to share specific instances where you’ve quickly resolved incidents impacting traders. Emphasise your hands-on approach and how you balance immediate support with long-term improvements.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice articulating your thoughts clearly, especially when discussing technical concepts. Be ready to explain how you would communicate with traders during critical incidents, ensuring they feel supported and informed throughout the process.
