At a Glance
- Tasks: Support daily operations by greeting clients, answering calls, and managing appointments.
- Company: Valley Health Services, a supportive and community-focused organisation.
- Benefits: Earn $17.00/hour with opportunities for growth and development.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Join a dynamic team and make a difference in people's lives every day.
- Qualifications: High School Diploma or GED preferred; clerical experience is a plus.
The predicted salary is between 17 - 17 £ per hour.
To support Axess Family Services with daily operations. Greet and/or assist clients and visitors of the agency. Answer phones and direct calls appropriately.
Supervisor: Clinical Supervisor or Designee
Duties and Responsibilities:
- Answer phone promptly in a professional and courteous manner and accurately obtain necessary information to route calls appropriately.
- Ensure that all required intake, financial and clinical forms are obtained at client’s first appointment.
- Check clients in upon arrival for appointments; accurately record any client missed/cancelled appointments.
- At each client visit:
- Have client fill out client information form
- Collect co-pay/insurance deductible from client
- Interact courteously with clients and visitors at all times and make every reasonable effort to respond to their concerns and requests as efficiently as possible.
- Ensure that clinical information is released to outside agencies and individuals only upon receipt of an authorization from the client or legal guardian which meets the standards of AFS. Upload the Release of Information to the client’s electronic record.
- Maintain current knowledge of all applicable AFS policies/procedures and function according to these standards.
- Comply with COA regulations, federal and state requirements, and educational/certification/registry requirements.
- Other duties as assigned.
The Duties and Responsibilities above represent the most significant duties of this position, but do not exclude other assignments that would be within the qualification and responsibility levels of this position.
Requirements:
Minimum Qualifications:
Required: Ability to meet agency requirements for criminal background check
Preferred: High School Diploma or GED, Prior clerical experience
Licenses or Certifications Required: None
Compliance: This position requires compliance with AFS’ written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation. Failure to comply with AFS’ Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or AFS’ Written Standards or, for managers and supervisors, fails to detect non‑compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with AFS’ Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
Front Office Assistant - Valley Health Services, Liberty Office - Full-Time in London employer: Axess Family Services
Valley Health Services is an exceptional employer that prioritises a supportive and collaborative work environment, making it an ideal place for those seeking to make a meaningful impact in the healthcare sector. With a commitment to employee growth and development, staff members are encouraged to enhance their skills while enjoying competitive pay and comprehensive benefits. Located in Liberty, the office fosters a culture of respect and teamwork, ensuring that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Assistant - Valley Health Services, Liberty Office - Full-Time in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Axess Family Services.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Axess Family Services.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Axess Family Services, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Front Office Assistant - Valley Health Services, Liberty Office - Full-Time in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Axess Family Services.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Axess Family Services.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Axess Family Services. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Axess Family Services. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Axess Family Services
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Axess Family Services’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
