Front Office Assistant - Valley Health Services, Liberty Office - Full-Time

To support Axess Family Services with daily operations. Greet and/or assist clients and visitors of the agency. Answer phones and direct calls appropriately.

Supervisor: Clinical Supervisor or Designee

Duties and Responsibilities:

• Answer phone promptly in a professional and courteous manner and accurately obtain necessary information to route calls appropriately.
• Ensure that all required intake, financial and clinical forms are obtained at client’s first appointment.
• Check clients in upon arrival for appointments; accurately record any client missed/cancelled appointments.
• At each client visit:
• Have client fill out client information form
• Collect co-pay/insurance deductible from client
• Interact courteously with clients and visitors at all times and make every reasonable effort to respond to their concerns and requests as efficiently as possible.
• Ensure that clinical information is released to outside agencies and individuals only upon receipt of an authorization from the client or legal guardian which meets the standards of AFS.
• Upload the Release of Information to the client’s electronic record.
• Maintain current knowledge of all applicable AFS policies/procedures and function according to these standards.
• Comply with COA regulations, federal and state requirements, and educational/certification/registry requirements.
• Other duties as assigned.

Requirements:

Minimum Qualifications Required:

• Ability to meet agency requirements for criminal background check

Preferred:

• High School Diploma or GED
• Prior clerical experience

Licenses or Certifications Required:

• None

Compliance:

This position requires compliance with AFS’ written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation. Failure to comply with AFS’ Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or AFS’ Written Standards or, for managers and supervisors, fails to detect non‑compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with AFS’ Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.