At a Glance
- Tasks: Lead quality assurance in domiciliary care, ensuring high standards and compliance.
- Company: Established care provider focused on quality and person-centred care.
- Benefits: Competitive salary, flexible working, and a supportive team environment.
- Other info: Opportunity for professional growth and autonomy in your role.
- Why this job: Make a real difference in care standards and outcomes while being heard.
- Qualifications: Experience in care settings and strong understanding of quality assurance.
The predicted salary is between 28392 - 30420 £ per year.
Location: Seaton, Devon, EX12 2LE
Hours: Full-time - 37.5hrs/week. You shall also be required to participate in the out of hours on-call rota. You will receive a payment of £210.00 for each week during which you are on call, which will be no more than 15 hours each week.
Salary: £28,392 per year and £30,420 on successful completion of probationary period.
About Us: We are a well‑established, values‑led domiciliary care provider committed to delivering high‑quality, person‑centred care in people’s own homes. Our focus is on quality, dignity, and doing the right thing — not just ticking boxes. We are now looking for a Quality Assurance Lead to join our small, dedicated management team and help us continue to develop and maintain safe, effective, and outstanding care.
What We Offer:
- A supportive Registered Manager and collaborative working environment
- A role where quality truly matters and your voice is heard
- Autonomy and trust to manage your workload
- Opportunity to make a real difference to care standards and outcomes
- Competitive salary and flexible working where possible
About the Role: As Quality Assurance Lead, you will play a key role in overseeing and strengthening quality across the service. You will work closely with the Registered Manager to ensure care delivery meets regulatory requirements, company policies, and best practice — while remaining practical and supportive for the team. This is a hands‑on role suited to someone who enjoys detail, investigation, and improving systems, but who also understands the realities of domiciliary care.
Key Responsibilities:
- Complete and oversee regular care audits (including care plans, care notes, risk assessments and MARs)
- Investigate complaints, concerns, and incidents, ensuring timely, fair, and proportionate responses
- Identify themes, risks, and learning from audits and complaints and support service improvement
- Ensure compliance with CQC regulations, company policies, and safeguarding procedures
- Support the Registered Manager with quality monitoring, action plans, and CQC readiness
- Liaise with staff, families, professionals, and external agencies as required
- Maintain clear, accurate documentation and audit trails
About You: We are looking for someone who:
- Has experience in domiciliary care or a similar regulated care setting
- Has a strong understanding of quality assurance, audits, and compliance
- Is confident investigating concerns and writing clear, professional reports
- Has good knowledge of CQC standards and safeguarding
- Is organised, methodical, and able to work independently
- Communicates calmly, sensitively, and professionally
- Shares our values and commitment to high‑quality care
A relevant qualification (e.g. NVQ Level 3/4/5 in Health & Social Care) is desirable but not essential for the right candidate.
Quality Assurance Lead in Seaton employer: Axe Valley Home Care Limited
Axe Valley Home Care Limited is an exceptional employer located in the picturesque town of Seaton, Devon, offering a supportive work culture that prioritises employee well-being and professional growth. With a commitment to high standards in domiciliary care, employees benefit from ongoing training opportunities, competitive salaries, and a collaborative environment that fosters innovation and excellence in care delivery.
Contact Details:
Axe Valley Home Care Limited Recruitment Team
