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- Tasks: Support merchants, manage accounts, and resolve issues while collaborating with various teams.
- Company: Join Axcess Payment Services, a leader in tailored payment processing solutions.
- Benefits: Enjoy a supportive culture, competitive leave, birthday off, and a workplace pension.
- Why this job: Make a real impact in a dynamic business and grow your career.
- Qualifications: Experience in account management or merchant support preferred; strong communication skills required.
- Other info: Hybrid role based in Leeds with opportunities for professional development.
The predicted salary is between 28800 - 43200 £ per year.
Axcess Payment Services are a leading player in the financial services industry, specialising in tailored payment processing solutions for a diverse range of merchants across multiple sectors. We focus on fostering long-lasting relationships and go beyond being just a service provider. We take pride in working collaboratively with our merchants to streamline payment processes, enhance customer experiences, and help drive sustainable growth for their businesses. With the payments landscape constantly evolving, we are committed to delivering secure, reliable, and scalable solutions that help businesses adapt with confidence. What sets us apart is our people. We’re a collaborative and ambitious team, proud of the strong relationships we build with merchants and the positive impact we make on their business. At Axcess Payment Services, you’ll be part of a supportive environment where ideas are valued, growth is encouraged, and every team member has the opportunity to make a real impact on our success.
What we’re looking for:
- Experience in a merchant support, account management or administrative role is preferred.
- Excellent written and verbal communication skills with a customer first approach.
- Strong organisational abilities with keen attention to detail, ensuring accuracy in client records, reports, and other responsibilities.
- Ability to manage multiple tasks, prioritise effectively and adapt in a fast-paced environment.
- Flexibility to navigate evolving merchant needs across different sectors.
- Proficiency in handling administrative tasks related to account onboarding, modifications, closures, and reporting.
- Professional approach to resolving conflicts or challenging situations.
- Proficient in MS Office and CRM software.
Requirements
- Merchant Support: Act as the main point of contact for merchants, responding to queries promptly and ensuring timely clear and accurate communication.
- Administrative Support: Assist Relationship Managers in maintaining accurate and up-to-date records, support onboarding, account modifications, and closures.
- Issue Resolution: Collaborate with the technical team to resolve merchant issues promptly, escalating where necessary.
- Merchant Training: Support the development and delivery of training sessions, ensuring successful utilisation of our payment solutions.
- Cross-functional Collaboration: Collaborate with various teams, including sales, technical, and finance to facilitate smooth merchant interactions. Sharing merchant feedback to drive continuous improvement.
Benefits
- A supportive team culture with opportunities to learn and grow.
- The chance to make a direct impact in a dynamic and growing business.
- Annual leave entitlement will be 22 days per year, with an additional day’s holiday for every full year’s service, up to a maximum of 25 days per year.
- Your birthday off.
- Workplace pension.
- The role is based in our Leeds office and is currently a hybrid position, with a minimum of 3 days in the office.
Account Manager (Hiring Immediately) in Leeds employer: Axcess Merchant Services
Contact Detail:
Axcess Merchant Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Hiring Immediately) in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry and let them know you're on the lookout for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Axcess Payment Services thoroughly. Understand their payment processing solutions and think about how your experience aligns with their mission of fostering long-lasting relationships with merchants. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple tasks effectively in previous roles. This will demonstrate that you can handle the fast-paced environment at Axcess and keep everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our collaborative team at Axcess Payment Services.
We think you need these skills to ace Account Manager (Hiring Immediately) in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in account management or merchant support. We want to see how your skills align with our focus on building strong relationships and enhancing customer experiences.
Show Off Your Communication Skills: Since excellent written and verbal communication is key for us, don’t hold back! Use clear and concise language in your application, and maybe even share a brief example of how you’ve successfully communicated with clients in the past.
Highlight Your Organisational Skills: We love a detail-oriented person! In your application, mention any tools or methods you use to stay organised, especially when managing multiple tasks. This will show us that you can thrive in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Axcess Merchant Services
✨Know Your Merchant Support
Familiarise yourself with the key responsibilities of an Account Manager at Axcess Payment Services. Understand their approach to merchant support and be ready to discuss how your experience aligns with their customer-first philosophy.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent written and verbal communication skills. Think of situations where you successfully resolved conflicts or improved client relationships, as this will resonate well with their focus on collaboration.
✨Demonstrate Organisational Prowess
Be ready to talk about how you manage multiple tasks and prioritise effectively in a fast-paced environment. Share specific strategies or tools you use to stay organised, as attention to detail is crucial for this role.
✨Emphasise Team Collaboration
Since the role involves cross-functional collaboration, prepare to discuss your experience working with different teams. Highlight any instances where you shared feedback or contributed to continuous improvement, showcasing your ability to work well within a team.