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For Companies At a Glance
- Tasks: Support merchants, manage accounts, and resolve issues while collaborating with various teams.
- Company: Join a leading financial services company focused on tailored payment solutions.
- Benefits: Competitive salary, 22 days annual leave, birthday off, and workplace pension.
- Why this job: Make a real impact in a dynamic environment with opportunities for growth.
- Qualifications: Experience in account management or customer support, strong communication skills.
- Other info: Hybrid role based in Leeds with a supportive team culture.
The predicted salary is between 25000 - 30000 £ per year.
Axcess Payment Services are a leading player in the financial services industry, specialising in tailored payment processing solutions for a diverse range of merchants across multiple sectors. We focus on fostering long-lasting relationships and go beyond being just a service provider. We take pride in working collaboratively with our merchants to streamline payment processes, enhance customer experiences, and help drive sustainable growth for their businesses. With the payments landscape constantly evolving, we are committed to delivering secure, reliable, and scalable solutions that help businesses adapt with confidence. What sets us apart is our people. We’re a collaborative and ambitious team, proud of the strong relationships we build with merchants and the positive impact we make on their business. At Axcess Payment Services, you’ll be part of a supportive environment where ideas are valued, growth is encouraged, and every team member has the opportunity to make a real impact on our success.
What we’re looking for:
- Experience in a merchant support, account management or administrative role is preferred.
- Excellent written and verbal communication skills with a customer first approach.
- Strong organisational abilities with keen attention to detail, ensuring accuracy in client records, reports, and other responsibilities.
- Ability to manage multiple tasks, prioritise effectively and adapt in a fast-paced environment.
- Flexibility to navigate evolving merchant needs across different sectors.
- Proficiency in handling administrative tasks related to account onboarding, modifications, closures, and reporting.
- Professional approach to resolving conflicts or challenging situations.
- Proficient in MS Office and CRM software.
Merchant Support: Act as the main point of contact for merchants, responding to queries promptly and ensuring timely clear and accurate communication.
Administrative Support: Assist Relationship Managers in maintaining accurate and up-to-date records, support onboarding, account modifications, and closures.
Issue Resolution: Collaborate with the technical team to resolve merchant issues promptly, escalating where necessary.
Merchant Training: Support the development and delivery of training sessions, ensuring successful utilisation of our payment solutions.
Cross-functional Collaboration: Collaborate with various teams, including sales, technical, and finance to facilitate smooth merchant interactions. Sharing merchant feedback to drive continuous improvement.
A supportive team culture with opportunities to learn and grow. The chance to make a direct impact in a dynamic and growing business. Annual leave entitlement will be 22 days per year, with an additional day’s holiday for every full year’s service, up to a maximum of 25 days per year. Your birthday off. Workplace pension. Salary range £25,000 to £30,000 depending on experience. The role is based in our Leeds office and is currently a hybrid position, with a minimum of 3 days in the office.
Account Manager in Leeds employer: Axcess Merchant Services
Contact Detail:
Axcess Merchant Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry and let them know you're on the lookout for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and merchant support. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed multiple tasks or resolved conflicts in previous roles. This will demonstrate your ability to thrive in a fast-paced environment, just like the one at Axcess Payment Services.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our collaborative team and making a real impact on our merchants' success.
We think you need these skills to ace Account Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in account management or merchant support. We want to see how your skills align with our focus on building strong relationships and enhancing customer experiences.
Show Off Your Communication Skills: Since excellent written and verbal communication is key for us, don’t hold back! Use clear and concise language in your application, and maybe even share an example of how you’ve successfully resolved a conflict or helped a client in the past.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! Ensure your application is free from typos and errors, and consider including specific examples that demonstrate your organisational abilities and how you manage multiple tasks effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Axcess Payment Services!
How to prepare for a job interview at Axcess Merchant Services
✨Know Your Stuff
Before the interview, make sure you understand Axcess Payment Services and their approach to merchant support. Familiarise yourself with their payment processing solutions and think about how your experience aligns with their focus on building strong relationships.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with clients in the past. Be ready to demonstrate your customer-first approach and how you've resolved conflicts or challenging situations.
✨Organisational Skills Matter
Highlight your organisational abilities during the interview. Share specific instances where your attention to detail made a difference, especially in managing multiple tasks or maintaining accurate client records. This will show that you can thrive in a fast-paced environment.
✨Be Ready to Collaborate
Axcess values teamwork, so be prepared to discuss how you've worked cross-functionally in previous roles. Think of examples where you collaborated with different teams to achieve a common goal, as this will demonstrate your ability to fit into their supportive team culture.
