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- Tasks: Be the friendly voice for AXA customers, solving their queries and providing top-notch service.
- Company: Join AXA, a global leader in insurance and financial services, known for its supportive culture.
- Benefits: Enjoy flexible work options, competitive pay, generous holidays, and wellbeing support.
- Why this job: This role offers growth opportunities in a positive environment where your contributions truly matter.
- Qualifications: No experience needed! Just bring your communication skills and a willingness to learn.
- Other info: Work from our awesome Derry/Londonderry office with great lunch options and a supportive team.
The predicted salary is between 21600 - 36000 £ per year.
Our Customer Service colleagues are the main point of contact for AXA customers and we’re expanding our remarkable team!
If you have a ‘know you can’ mind-set, you’re a great communicator, a good listener, confident and positive in all that you do, look no further, you could fit right in, apply now!
Expect a friendly, flexible working environment, competitive starting salary, and great benefits. These include a generous holiday allowance, wellbeing support and the opportunity to learn, develop and progress in one of the world’s biggest and most successful global companies.
We welcome people from all backgrounds, life stages and lifestyles, you don’t need experience in financial services or insurance or a degree.
What you’ll be doing:
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You’ll answer phone calls from customers, covering a variety of queries, e.g., updating vehicle details, renewing their policy, helping with a direct debit query, etc.
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Making use of your judgement following company policy to determine/offer best solution to a problem.
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Put the interests of our customer at the heart of every decision you make
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No previous experience is required! If you come from a customer facing role, hospitality, or retail background and want to explore a new sector, this could be a great opportunity for a career change
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Strong team player with a friendly and approachable manner
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Genuine desire to help others and possess a strong willingness to learn
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Excellent organisation and time management skills, you’ll be comfortable managing multiple priorities
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Great IT Skills with the ability to navigate multiple applications
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Advanced written and verbal communication skills
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Essential – 5 GCSE’s Grade A-C ( must include Maths and English)
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements.
This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.
At AXA we work smart, empowering our people to balance their time between home and office in a way that works best for them, their team, and our customers. You’ll work a minimum of two days a week from our state of the art Derry/Londonderry office, we have an on-site restaurant and the lunch is great!
Our phone lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturdays and Bank Holidays. You’ll work a total of 37.5 hours per week on a rotational basis.
We champion wellbeing and a work life balance, you’ll know well in advance the shift patterns you will be working each week, so you can plan around your hours.
Do you know someone in AXA because Refer A Friend payment applies!
Customer Service Representative employer: AXA
Contact Detail:
AXA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with common customer service scenarios. Since you'll be handling various queries, understanding typical issues customers face can help you respond confidently and effectively during the interview.
✨Tip Number 2
Showcase your communication skills in every interaction. Whether it's through a phone call or an informal chat, practice clear and friendly communication to demonstrate that you can connect well with customers.
✨Tip Number 3
Highlight your ability to manage multiple priorities. In a customer service role, being organized is key. Think of examples from your past experiences where you successfully juggled different tasks.
✨Tip Number 4
Research AXA's values and customer service philosophy. Understanding the company's approach will allow you to align your answers with their expectations and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and genuine desire to help others. Mention any relevant experience from customer-facing roles, hospitality, or retail that demonstrates your ability to connect with customers.
Highlight Relevant Skills: In your CV, emphasize your organizational and time management skills, as well as your IT proficiency. Make sure to include examples of how you've successfully managed multiple priorities in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents to ensure there are no spelling or grammatical errors. Clear and effective communication is essential for this role, so make sure your application reflects that.
How to prepare for a job interview at AXA
✨Show Your Communication Skills
As a Customer Service Representative, excellent communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to demonstrate your listening skills by summarizing what the interviewer says to show you understand their points.
✨Emphasize Your Customer-Centric Mindset
Highlight your genuine desire to help others. Share examples from previous roles where you put the customer's needs first, whether in hospitality or retail. This will resonate well with the company's focus on customer satisfaction.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss how you would handle various customer queries. Think of scenarios where you had to use your judgment to find solutions. This shows that you can think on your feet and follow company policies effectively.
✨Be Ready to Discuss Your Flexibility
Since the role involves working rotational shifts, express your willingness to adapt to different schedules. Mention any past experiences where you successfully managed multiple priorities, showcasing your organizational skills.
