Team Leader - Marine & Aerospace

This is a unique and challenging role for an experienced and motivated individual. As Team Leader you will be responsible for both leading and mentoring a high-performing team while also actively participating in the day-to-day tasks performed by your team members. This hands-on approach will enable you to maintain a deep understanding of operational challenges, provide effective coaching, and drive continuous improvement within the team.

What you’ll be doing

• Lead, motivate, and develop a high-performing team of UA’s working on Marine & Aerospace
• Conduct performance reviews, provide regular feedback, and address employee concerns
• Foster a positive and collaborative team environment
• Identify and address training needs within the team
• Monitor team performance against key performance indicators (KPIs)
• Conduct regular team meetings to discuss performance, address challenges, and share best practices
• Actively participate in the day-to-day tasks performed by team members
• Ensure the timely and accurate completion of all team deliverables
• Identify and resolve operational issues and elevate concerns as needed
• Contribute to the development and implementation of process improvements
• Ensure compliance with all relevant policies and procedures
• Ensure high levels of Client & Broker satisfaction
• Build and maintain excellent relationships with stakeholders

You will report to the Specialty Operations Manager.

What you’ll bring

• Attention to detail will be required when dealing with accounts and clear communication needed when liaising with stakeholders & team members.
• Experience of commercial business in the UK and understanding of Policy documentation/Premium allocations and taxes.
• Develop and maintain good working relationships with the stakeholders within the business
• Demonstrate commitment to providing the highest level of service to clients/brokers/AXA Companies
• Have a positive approach, even during difficult periods of change & ensure the team are on board
• Recognise work priorities and organise time effectively, raise any potential delays, and ensure team are performing at their best
• Proficient use of Microsoft Excel with the ability to use VLookups/Pivots/formula on a daily basis without guidance
• Computer literate – experience using Microsoft Outlook, Word, PowerPoint, Teams would be advantageous

What we offer

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.