At a Glance
- Tasks: Support credit control by resolving queries and improving service delivery.
- Company: Join AXA XL's innovative team in a dynamic insurance environment.
- Benefits: Enjoy hybrid working, professional development, and a collaborative culture.
- Other info: Exciting opportunity for career growth in a newly established team.
- Why this job: Gain valuable insights into the insurance industry while making a real impact.
- Qualifications: Strong analytical skills and ability to collaborate with diverse teams.
The predicted salary is between 30000 - 40000 € per year.
The successful applicant will join the UK Credit Control Messaging COE at a particularly exciting time. A newly established team, the focus would be to power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL.
The primary purpose of the Credit Control Query Analyst– Messaging COE role is to support and contribute towards the clearance of unallocated Underwriters Signing Message (USM) by performing root cause analysis and finding appropriate resolution, whilst developing the necessary skillset to liaise with key internal and external stakeholders. The role includes credit control processes within the Lloyds Bureau and Company Bureau markets, providing accurate and efficient processing of queries, with quality service levels, ensuring the end-to-end process is fully compliant in accordance with AXA XL guidelines.
You will be based in our newly refurbished Ipswich office; and be part of Smart Working initiative offering a hybrid way of working, combining both remote and office working.
What you’ll be DOING
- Predominantly review unallocated signings on the Frame (Premium Accounting System), developing knowledge of bureau business, retrieving data/documentation from DXC’s portals to facilitate root cause analysis.
- Liaise with Underwriting Assistants and Policy Management (data-entry) teams to make sure accurate policy bookings and allocation of cash received.
- Attain knowledge and expertise around specific lines of business written by AXA XL to support the day-to-day functions of the role and drive improved traction of query resolution.
- Liaise with Enterprise Shared Service Teams (in India) to make sure timely allocation of cash upon resolution of booking mismatches.
- Build relationships and collaborate with underwriting support functions ensuring adherence to common standards and standard operating procedures across the UK.
Credit Control Query Analyst – Messaging Centre of Excellence in Suffolk employer: AXA XL
AXA XL is an exceptional employer, offering a dynamic work environment in our newly refurbished Ipswich office, where collaboration and innovation thrive. With a strong focus on employee growth, we provide opportunities to learn about the insurance industry while enjoying the flexibility of our Smart Working initiative, which promotes a hybrid working model. Join us to be part of a supportive team that values quality service delivery and compliance, ensuring a rewarding career path in credit control.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Query Analyst – Messaging Centre of Excellence in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those working at AXA XL. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Dive into credit control processes and the specifics of the Lloyds Bureau market. The more you know, the more confident you'll be when discussing your fit for the role.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles. Use examples that highlight your ability to perform root cause analysis and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Credit Control Query Analyst – Messaging Centre of Excellence in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control Query Analyst role. Highlight any relevant experience you have in credit control or data analysis, and don’t forget to mention your ability to collaborate with teams – that’s a biggie for us!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining our newly established team and how your skills can help improve our credit control service delivery. Keep it engaging and personal!
Showcase Your Analytical Skills:Since this role involves root cause analysis, make sure to showcase any analytical skills or experiences you have. Whether it's through previous jobs or projects, we want to see how you approach problem-solving.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our exciting team in Ipswich!
How to prepare for a job interview at AXA XL
✨Know Your Numbers
Familiarise yourself with key metrics and processes related to credit control and the insurance industry. Being able to discuss specific figures or trends will show your understanding of the role and impress the interviewers.
✨Master the Art of Root Cause Analysis
Prepare to discuss how you would approach root cause analysis for unallocated signings. Think of examples from your past experiences where you've successfully identified issues and implemented solutions, as this is a crucial part of the job.
✨Build Your Stakeholder Communication Skills
Since the role involves liaising with various teams, practice articulating your thoughts clearly and concisely. Consider role-playing scenarios where you explain complex information to non-experts, as effective communication is key in this position.
✨Show Enthusiasm for Learning
Express your eagerness to learn about AXA XL and the insurance industry during the interview. Highlight any relevant courses or self-study you've undertaken, as this demonstrates your commitment to personal and professional growth.
