Credit Control Analyst in Suffolk

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers at AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger. This is an exciting and rewarding permanent role ideal for those looking to work within the insurance industry.

Joining AXA XL as a Credit Controller is a great foundation step to launch your career within this field. Whether you have some basic credit control experience and are ready to take the next step up, want to change your direction or are looking for your first step on the ladder we have plenty of support available to help you take that next step.

The successful applicant will join the UK Credit Control Team at a particularly exciting time. After a hugely successful 2021, the focus has switched to how we can power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL. You will be based in our newly refurbished Ipswich office; we have implemented a Smart Working initiative offering a hybrid way of working, combining both remote and office working.

What you’ll be doing:

• Deliver effective, robust credit control (on a stated portfolio) with consideration of commercial and underwriting relationships.
• Demonstrate full ownership and accountability for the investigation, progression and, ultimately, resolution of material cases impacting on overdue receivables and unallocated cash metrics.
• Provide clear, concise commentary evidencing actions performed for monthly reporting packs and at scheduled debt reviews to be performed by line manager.
• Adhere to TOM / Credit Control service offering (and associated procedures) following stipulated steps, selecting the applicable method of broker contact and escalation to line manager.
• Assume responsibility for day‑to‑day operations between AXA XL designated brokers including monthly reconciliations, query management and escalation of material, overdue premiums.
• Contribute significantly to the presentation and delivery of effective underwriting reporting packs, evidencing actions performed and highlighting cases requiring U/W leverage.
• Effective liaison with AXA XL colleagues in India and Poland, encouraging skill‑sharing and ensuring prompt resolution of any unallocated cash related queries referred to Ipswich.
• Embrace the drive for continuous improvement and technological development including, but not limited to, e‑accounting, the internal query management tool, and Smart Match.
• Make sure competence across all accounting platforms utilised by the Credit Control and Transaction Query Management team.
• Ensure full compliance with FIC controls.
• Perform periodic reviews of aged premium falling below full‑service value thresholds.
• Contribute toward the production, automation and delivery of an industry‑leading notice of cancellation process.

You will report to Senior Credit Control Analyst.

What you will bring:

• Team player, capable of self‑learning and easily able to assimilate within a team environment.
• Consistently deliver work of a high standard.
• Commitment to providing the highest level of service to our customers, internally and externally.
• Build strong relationships with key stakeholders and develop and maintain good working relationships within the business across functions and at all levels.
• Ability to work under own initiative and manage priorities to meet tight deadlines.
• Excellent analytical and administrative skills.
• Adaptable and flexible approach.
• Compelling knowledge of policy management tools.

What we offer:

• AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements.
• Enhanced family‑friendly leave benefits.
• Named to the Diversity Best Practices Index.
• Signatory to the UK Women in Finance Charter.

Total Rewards:

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalised, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability:

At AXA XL Sustainability is integral to our business strategy. We focus on protecting natural ecosystems, addressing climate change and embedding sustainable practices across our operations. Our pillars include valuing nature, addressing climate change, integrating ESG and AXA Hearts in Action.

Equal Opportunity Employer:

AXA XL is an Equal Opportunity Employer.