At a Glance
- Tasks: Manage and resolve motor claims while building strong customer relationships.
- Company: Dynamic insurance company promoting diversity and inclusion.
- Benefits: Flexible working arrangements, enhanced family leave, and a supportive work culture.
- Other info: Be part of a diverse workplace with global support networks.
- Why this job: Join a team that values innovation and provides excellent career growth opportunities.
- Qualifications: Experience in motor claims handling and strong problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Ipswich – working hybrid with smart working initiative.
As a Claims Adjuster, you will play a critical role in the Motor claims team by managing and resolving claims for our customers. You will work closely with your manager and coordinate with fellow claims handlers to bring claims to a resolution. Reporting to Assistant Claims Manager – Motor.
What you’ll be doing
- Proficient in the handling of all aspects of claims within job holder’s authority to good technical standards and quality including:
- Legal and policy liability assessment
- Estimating
- Negotiation, settlement and defence including litigation management.
- Efficient handling of claims above job holder’s personal authority under referral system.
- Provide a quality claims service including effective handling of claims and compliance with required service standards.
- Maintain and build on existing customer relationships and encourage business retention through contacts with clients and brokers in respect of day-to-day claims handling.
- Receiving claims notifications, assessing estimates and negotiating claims up to and including settlement within personal authority.
- Consider Third Party liabilities, detecting fraud and taking correct action to preserve and maximise recoveries.
What you’ll bring
- Previous experience in handling motor claims, to include first notification of loss, accidental damage, third party property damage and third party credit hire claims.
- An understanding of how the Claims function operates, including the lifecycle of the claim.
- A good awareness of the legal process including litigation.
- Experience in controlling loss adjusters, solicitors and experts in connection with day‑time claims handling.
- Ability to operate to tight deadlines in a pressured environment.
- Inquisitive mindset with excellent problem solving skills.
- Possess good telephone, written and verbal communication skills.
- Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both AXA XL and the insured.
- Delivering prompt, fair, innovative and accurate claims service enhancing excellent broker and client relationships.
This role is regulated under the Central Bank of Ireland’s Fitness and Probity regime.
What we offer
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements.
- Enhanced family‑friendly leave benefits.
- Named to the Diversity Best Practices Index.
- Signatory to the UK Women in Finance Charter.
Claims Adjuster - Motor in Suffolk employer: AXA XL
At AXA XL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in our Ipswich office. With robust support for flexible working arrangements and a commitment to diversity and inclusion, employees have ample opportunities for personal and professional growth while making a meaningful impact in the motor claims sector. Join us to be part of a team that values your contributions and encourages a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster - Motor in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on articulating your experience with motor claims and how you handle negotiations and settlements.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in previous roles. This will demonstrate your inquisitive mindset and ability to operate under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Claims Adjuster - Motor in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience with motor claims and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving skills and ability to handle claims efficiently.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at AXA XL
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor claims, especially the lifecycle of a claim. Be ready to discuss your previous experiences with first notifications of loss and how you've handled various types of claims. This will show that you’re not just familiar with the process but also have practical insights to share.
✨Show Off Your Negotiation Skills
Since negotiation is key in this role, prepare examples of past negotiations you've successfully managed. Think about times when you’ve had to settle claims or deal with third-party liabilities. Highlight your approach and the outcomes to demonstrate your ability to achieve fair results.
✨Demonstrate Your Problem-Solving Mindset
Be ready to tackle hypothetical scenarios during the interview. They might ask how you would handle a tricky claim or detect potential fraud. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your inquisitive mindset and problem-solving skills.
✨Build Rapport with Your Interviewers
Remember, this role involves maintaining strong relationships with clients and brokers. During the interview, focus on building rapport with your interviewers. Use good communication skills, be personable, and show that you can connect well with others, just like you would in the role.
