Senior Claims Adjuster - Financial Lines & Cyber

Senior Claims Adjuster - Financial Lines & Cyber

London, UK

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and dive for improvement.

As a Senior Claims Adjuster, you will play a critical role in the Claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to claims management.

This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

What you’ll be doing

• Managing a portfolio of claims up to a pre-determined authority level. Pro‑active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Strict adherence to the Global Claims Handling Practices.
• Always demonstrate AXA XL behaviours and values.
• Ensuring all claims are reserved wherever possible, within the Reserving guidelines.
• Developing and maintaining excellent relationships with Underwriters, Actuaries and other departments as required.
• Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders including supporting Underwriting and Actuarial teams in connection with claim trends, marketing and business development.
• Provide superior customer service to policyholders and brokers. Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day to day claims handling. Understanding and acting appropriately in respect of clients’ needs.
• Instructing and controlling surveyors, loss adjusters, solicitors and experts in connection with day to day claims handling ensuring cost and performance appropriate to the loss.
• Assist Claims Manager with implementing strategy within Claims Team.
• Assist Claims Manager, where needed, in deputising at Management/Internal meetings.
• Act as a referral point for less experienced colleagues, providing mentoring/guidance as appropriate.

You will report to the Claims Manager – PI & Financial Lines, UK & Lloyds

What you’ll bring

• Knowledge of Financial Lines business claims (in particular Cyber and M&A)
• Provide support to Underwriters and be at ease discussing claims issues direct with our clients/brokers.
• Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to resolution.
• Delivering prompt, fair, innovative and accurate claims service enhancing broker and client relationships
• Familiarity with both Lloyd’s and Company Market systems/protocols and use of the ECF market system for claims handling.
• Understanding of legal liability (including common law and statute) and the legal processes (including litigation, ADR etc).
• Ability to operate to tight deadlines in a pressured environment.
• Works to establish relationships and collaborate effectively across the business, and leverages those relationships in the achievement of goals and objectives.
• Excellent presentation and communication skills.