Global Head of Technical Claims and Exposure Management in London

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger. Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly.

As Global Head of Technical Claims & Exposure Management, you will, in collaboration with the Business Unit Chief Claims Officers, their teams and Claim Practice leaders, drive consistency in claims practices, particularly around large losses and cat events, develop and share a global view of the claim exposures, the portfolio and trends with the wider business, communicating insights and experiences across products and geographies, and identify claims trends and insights and partner with all relevant stakeholders to take appropriate actions. You will be part of the Claims Leadership Team, actively contributing to wider claims initiatives.

The role is open to candidates from all locations with home office location to be agreed. The scope is worldwide therefore a flexible approach is required. There will be some international travel and work outside of normal office hours may be required given multiple time zones. We are excited to have implemented our Smart Working initiative offering a hybrid way of working, combining both remote and office working.

What you’ll be doing

• Globally monitoring (with the support of Practice Leaders) a portfolio of the largest and most complex losses and potential exposures handled within the Claims Organization - promoting best claim handling practices and ensuring compliance with early warning and large loss protocols.
• Providing insights into global watchlist developments and emerging risks & trends.
• Large Loss Governance: Responsible for continuous development of the Large Loss Framework (including the Watchlist).
• Ensuring that across the portfolio, claims handling is compliant with the Large Loss Framework and that there is consistency across Business Units and Product Lines.
• Active participation and leadership in roundtables and strategy determination on claims exceeding and agreed threshold.
• In collaboration with CCOs, driving accurate and timely reserving and surfacing of lessons learned.
• Acting as a Strategic Business Partner to GCUO Leadership.
• Leading the Claims team in investigating exposures and response to large loss and cat events.
• Leading the Claims Major Event Management response on behalf of the Chief Claims Officer.
• Leading the Global Practice community.
• Driving that group in surfacing lessons learned when working with the claims team.
• Working with the Data & Analytics team, drive the continuous evolution and improvement of claims data insights.
• Leading the Claims team in presenting to the quarterly Claims Risk Committee (“CRC”).

You will report to the Chief Administrative Officer & Global Chief Claims Officer. Reporting directly into this role will be three Global Practice leaders and two colleagues focused on Exposure management and reporting.

What you’ll bring

• In depth experience in Major Event/Catastrophe and Exposure Management.
• Experience leading, inspiring and supporting a team of experts across various countries.
• Extensive claims experience, with prior experience in more than one of the core business lines.
• Robust knowledge of multi-jurisdictional insurance coverage law and claim regulations.
• A good knowledge of Americas, UK & Lloyds and APAC & Europe market dynamics.
• High dedication to customer service.
• Ability to develop and maintain productive working relationships.
• Providing support, encouragement and training to colleagues as required.
• Excellent verbal and written communication, collaboration, presentation and influencing skills.
• Ability to work in a fast‑paced environment and efficiently juggle numerous concurrent responsibilities.
• Willing to ask questions and explore new ideas.
• Fluent in English (and desirable another European Language such as French or German).

What we offer

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success.

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

At AXA XL, Sustainability is integral to our business strategy. Our 2023‑26 Sustainability strategy focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.