Senior Multinational Client Service Technician in Ipswich

The Middle Office Operations team are responsible for ensuring that operational tasks undertaken by Shared Services / Global Operations are managed appropriately, provide support to Underwriting and ensure that the administrative processes for the end-to-end policy lifecycle are run efficiently and at a high quality to serve internal and external clients.

Within this role you will primarily be responsible for supporting the Multinational Servicing Global Programme Portfolio. The team support Underwriters and other internal Stakeholders to provide tailored Multinational Service Solutions for Clients and Brokers. They assist on the design and delivery of strategic change initiatives affecting the Middle Office Underwriting business. Example projects include the operational design strategy for Brexit, the design and execution of an offshore service centre move between countries and supporting the data and system workstreams for a new legal entity creation.

What you’ll be doing

• Complete end to end servicing on basic renewal Multinational accounts including all prebind and post bind tasks.
• Complete basic premium allocations and tax overviews.
• Provide detailed tracking of premium and policy issuance for internal and external parties.
• Processing co-reinsurance and facultative renewal policies and ensuring accurate payments are made.
• Ensure data quality accuracy ratios at the defined level/met.
• Support project work to ensure that existing processes meet requirements including UAT.
• Data input to support existing backlog clean up exercises.
• Review accounts queries and either instruct, or process as required.
• Develop an internal network for facilitating the transfer of information and data between functions and departments.
• Develop good knowledge with regards to systems and processes, keep abreast of new guidelines published.
• Assist with the monitoring KPIs through reporting.
• Ad Hoc tasks as assigned by manager.

What You’ll Bring

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Experience working in the Insurance Industry.
• Microsoft Office knowledge – particularly Excel.
• Good organisational and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work in a team environment.

Desired Skills and Abilities:

• Knowledge of Multinational Programme Servicing.
• Knowledge of Insurance Taxes and completing premium allocations.
• Knowledge of Reinsurance including treaties and facultative.

What we offer

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements. Enhanced family-friendly leave benefits. Named to the Diversity Best Practices Index. Signatory to the UK Women in Finance Charter.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.

For more information, please see axaxl.com/sustainability.