Credit Control Query Liaison Expert – Messaging Centre of Excellence in Ipswich

The successful applicant will join the UK Credit Control Messaging COE at a particularly exciting time. A newly established team, the focus is to power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL.

The primary purpose of the Credit Control – Query Liaison Expert is to support and contribute towards the clearance of unallocated (USM) by liaising with key internal and external stakeholders. The role includes credit control processes within the Non bureau, Lloyds Bureau and Company Bureau markets, providing accurate and efficient processing of queries, with quality service levels, ensuring the end-to-end process is fully compliant in accordance with AXA XL guidelines.

You will be based in our newly refurbished Ipswich office; and be part of Smart Working initiative offering a hybrid way of working, combining both remote and office working.

What You’ll Be Doing

• Act as a conduit between credit control and middle office aimed at swift and effective resolution of unallocated cash queries.
• Liaise with Underwriters/ Assistant Underwriters to ensure correct interpretation of data for accuracy and completeness.
• Maintain underwriting documentation/files; keeping all documentation in order.
• Attain knowledge and expertise around specific lines of business written by AXA XL to support the day‑to‑day functions of the role and drive improved traction of query resolution.
• Build relationships and collaborate with underwriting support functions ensuring adherence to common standards and standard operating procedures across the UK&L portfolio of business.
• Ensure competence across all accounting platforms and systems utilised by the Credit Control and MO teams.
• Assist Underwriters in recording/updating risk details on source systems for risk with queries; build broker relationships as required; develop knowledge of the class of business and the accounts written.
• Recognise and maximise opportunities to improve processes and drive improved traction through increased knowledge and efficiencies.
• Challenge the status quo and evolve controls and based ethos.
• Work closely with shared services to ensure accurate and timely service to our Underwriters and Clients.

You will report to the Messaging Team Lead.

What You Will Bring

We’re looking for someone who has these abilities and skills:

Required Skills And Abilities

• Function within and contribute to a productive, results‑driven team.
• Analytical approach and the ability to break down complex queries and apply problem‑solving logic to develop pragmatic solutions.
• The ability to learn quickly, self‑motivate and evolve in a high‑pressure environment.
• Work with attention to detail and demonstrate accuracy at all times to ensure correct procedures are adhered to and sound decision‑making applied to drive effective results.
• Demonstrate a pro‑active, can‑do approach supported by excellent organisational skills and the ability to prioritise work, adhering to deadlines and meeting stretch targets.
• Work autonomously.

Desired Skills And Abilities

• Proficient knowledge of Microsoft Excel with the ability to use VLOOKUPS, pivot tables, formula application.
• Computer literate – Experience using Microsoft Outlook, Word, PowerPoint and Teams.
• Some knowledge / understanding of insurance beneficial but full training will be delivered.
• Some knowledge of the bureau mechanics would be beneficial.

Equal Opportunity Statement

AXA XL is an Equal Opportunity Employer. AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.