At a Glance
- Tasks: Support credit control processes and improve service delivery for UK underwriters.
- Company: Join AXA XL, a leader in the insurance industry with a focus on innovation.
- Benefits: Flexible working arrangements, inclusive culture, and comprehensive rewards programme.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Gain valuable experience in the insurance sector while making a real impact.
- Qualifications: Analytical skills, attention to detail, and proficiency in Microsoft Excel.
The predicted salary is between 30000 - 40000 € per year.
The successful applicant will join the UK Credit Control Messaging COE at a particularly exciting time. A newly established team, the focus would be to power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL.
The primary purpose of the Credit Control – Premium Messaging Analyst is to support and contribute towards the clearance of unallocated and non-validated Underwriters Signing Message (USM) by liaising with key internal and external stakeholders. The role includes credit control processes within the Lloyds Bureau and Company Bureau markets, providing accurate and efficient processing of queries, with quality service levels, ensuring the end-to-end process is fully compliant in accordance with AXA XL guidelines.
You will be based in our newly refurbished Ipswich office; and be part of Smart Working initiative offering a hybrid way of working, combining both remote and office working.
What you’ll be DOING
- Liaise with Underwriting Assistants and Policy Management (data-entry) teams to ensure accurate policy bookings and query resolution.
- Full ownership and accountability for the investigation, progression and, ultimately, resolution of material cases impacting on (pending USM) metrics.
- Attaining knowledge and expertise around specific lines of business written by AXA XL to support the day‑to‑day functions of the role and drive improved traction of query resolution.
- Demonstrate sound understanding of Lloyd’s and London market messaging processes.
- Build relationships and collaborate with underwriting support functions ensuring adherence to common standards and standard operating procedures across the UK&L portfolio of business.
- Production of operational and business reports on a pre-defined frequency. Use workflow and time-tracking tools to manage workloads and ensure deadlines are adhered to and targets set by the management team are met.
- Adhere to Credit Control service offering (and associated procedures) following stipulated steps, selecting the applicable methods of credit control.
- Liaise with brokers and elevate to manager where applicable.
- Recognise and maximise opportunities to improve processes and drive improved traction through increased knowledge and efficiencies. Challenge the status quo and evolve controls and answer-based ethos.
- Ensure competence across all Premium Accounting Systems and DXC portals.
You will report to the Technical Messaging Lead.
What you will BRING
We’re looking for someone who has these abilities and skills:
- Function within and contribute to a productive, results‑driven team.
- Analytical approach and the ability to break down complex queries and apply problem‑solving logic to develop pragmatic solutions.
- The ability to learn quickly, self‑motivate and evolve in a high‑pressure environment.
- Work with attention to detail and demonstrate accuracy at all times to ensure correct procedures are adhered to and sound decision‑making applied to drive effective results.
- Demonstrate a pro‑active, can‑do approach supported by excellent organisational skills and the ability to prioritise work, adhering to deadlines and meeting stretch targets. Work autonomously.
Desired Skills and Abilities
- Proficient knowledge of Microsoft Excel with the ability to use VLOOKUPS, pivot tables, formula application.
- Computer literate – Experience using Microsoft Outlook, Word, PowerPoint and Teams.
- Some knowledge/understanding of insurance beneficial but full training will be delivered.
- Some knowledge of the bureau mechanics would be beneficial.
What we OFFER
Inclusion
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements.
- Enhanced family‑friendly leave benefits.
- Named to the Diversity Best Practices Index.
- Signatory to the UK Women in Finance Charter.
- AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Credit Control Premium Analyst - Messaging Centre of Excellence in Ipswich employer: AXA XL
AXA XL is an exceptional employer, offering a dynamic work environment in our newly refurbished Ipswich office, where collaboration and innovation thrive. With a strong commitment to employee growth, we provide comprehensive training in the insurance industry, flexible working arrangements, and a robust rewards programme that prioritises your health and wellbeing. Join us to be part of a diverse team that values inclusion and empowers you to make a meaningful impact in credit control services.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Premium Analyst - Messaging Centre of Excellence in Ipswich
✨Tip Number 1
Network like a pro! Reach out to current employees at AXA XL on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Credit Control Premium Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the insurance industry and the specific processes mentioned in the job description. Show us you’re keen to learn and ready to dive into the world of credit control!
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've tackled complex queries or improved processes in previous roles. We want to see that analytical approach in action during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at AXA XL.
We think you need these skills to ace Credit Control Premium Analyst - Messaging Centre of Excellence in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Credit Control Premium Analyst role. Highlight any relevant experience in credit control or the insurance industry, and don’t forget to showcase your analytical skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our newly established team and how your background makes you a perfect fit for the role. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex queries in the past. We love candidates who can demonstrate an analytical approach and a knack for finding pragmatic solutions, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at AXA XL
✨Know Your Stuff
Make sure you brush up on the insurance industry basics and specifically AXA XL's operations. Understanding Lloyd’s and London market messaging processes will give you a leg up in the interview.
✨Show Off Your Analytical Skills
Be prepared to discuss how you've tackled complex queries in the past. Use specific examples that highlight your problem-solving abilities and attention to detail, as these are crucial for the role.
✨Demonstrate Team Spirit
Since this role involves significant collaboration, think of examples where you've successfully worked within a team. Highlight your ability to build relationships and communicate effectively with various stakeholders.
✨Get Comfortable with Tech
Familiarise yourself with Microsoft Excel, especially VLOOKUPS and pivot tables, as well as other tools mentioned in the job description. Being tech-savvy will show you're ready to hit the ground running.
