At a Glance
- Tasks: Support credit control processes and resolve queries in a dynamic team environment.
- Company: Join AXA XL, a leader in the insurance industry with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a newly established team with excellent career development prospects.
- Why this job: Gain valuable insights into the insurance sector while making a real impact.
- Qualifications: Analytical skills, attention to detail, and proficiency in Microsoft Excel are essential.
The predicted salary is between 30000 - 40000 £ per year.
The successful applicant will join the UK Credit Control Messaging COE at a particularly exciting time. A newly established team, the focus will be to power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL.
The primary purpose of the Credit Control – Premium Messaging Analyst is to support and contribute towards the clearance of unallocated and non‑validated Underwriters Signing Message (USM) by liaising with key internal and external stakeholders. The role includes credit control processes within the Lloyds Bureau and Company Bureau markets, providing accurate and efficient processing of queries, with quality service levels, ensuring the end‑to‑end process is fully compliant in accordance with AXA XL guidelines. You will be based in our newly refurbished Ipswich office and be part of the Smart Working initiative offering a hybrid way of working, combining both remote and office working.
What You’ll Be Doing
- Liaise with Underwriting Assistants and Policy Management (data‑entry) teams to ensure accurate policy bookings and query resolution.
- Take full ownership and accountability for the investigation, progression and eventual resolution of material cases impacting on pending USM metrics.
- Develop knowledge and expertise around specific lines of business written by AXA XL to support day‑to‑day functions of the role and drive improved traction of query resolution.
- Demonstrate sound understanding of Lloyd’s and London market messaging processes.
- Build relationships and collaborate with underwriting support functions, ensuring adherence to common standards and standard operating procedures across the UK & L portfolio of business.
- Produce operational and business reports on a pre‑defined frequency; use workflow and time‑tracking tools to manage workloads and meet deadlines.
- Adhere to Credit Control service offering and associated procedures, following stipulated steps and selecting the applicable method of credit control.
- Liaise with brokers and, where applicable, escalate to manager.
- Recognise and maximise opportunities to improve processes and drive greater traction through increased knowledge and efficiencies.
- Challenge the status quo and evolve controls and answer‑based ethos.
- Ensure competence across all Premium Accounting Systems and DXC portals.
What You Will Bring
Required Skills and Abilities
- Function within and contribute to a productive, results‑driven team.
- Adopt an analytical approach and the ability to break down complex queries, applying problem‑solving logic to develop pragmatic solutions.
- Learn quickly, self‑motivate and evolve in a high‑pressure environment.
- Work with attention to detail and demonstrate accuracy at all times to ensure correct procedures are followed and sound decision‑making is applied to drive effective results.
- Demonstrate a proactive, can‑do approach supported by excellent organisational skills and the ability to prioritise work, adhering to deadlines and meeting stretch targets; work autonomously.
Desired Skills and Abilities
- Proficient knowledge of Microsoft Excel, including VLOOKUPs, pivot tables and formula application.
- Computer literate – experience using Microsoft Outlook, Word, PowerPoint and Teams.
- Some knowledge/understanding of insurance is beneficial; full training will be delivered.
- Some knowledge of bureau mechanics would be beneficial.
AXA XL is an Equal Opportunity Employer.
Credit Control Analyst - Messaging Centre of Excellence in Ipswich employer: AXA XL
AXA XL is an exceptional employer, offering a dynamic work environment in our newly refurbished Ipswich office, where collaboration and innovation thrive. With a strong focus on employee growth, we provide comprehensive training in the insurance industry and promote a hybrid working model that supports work-life balance. Join us to be part of a results-driven team that values your contributions and encourages you to challenge the status quo while enjoying the benefits of a supportive and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Analyst - Messaging Centre of Excellence in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those working at AXA XL. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for credit control roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your analytical skills during the interview! Be ready to discuss how you've tackled complex queries in the past. We love hearing about problem-solving stories that demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at AXA XL.
We think you need these skills to ace Credit Control Analyst - Messaging Centre of Excellence in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control Analyst role. Highlight relevant experience and skills that match the job description, especially your analytical abilities and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a perfect fit for the Messaging Centre of Excellence team.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex queries in the past. This will demonstrate your analytical approach and ability to resolve issues effectively, which is key for this position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at AXA XL
✨Know Your Stuff
Make sure you brush up on the insurance industry basics and AXA XL's specific processes. Understanding Lloyd’s and London market messaging will give you a leg up in the interview, showing that you're not just interested but also informed.
✨Show Off Your Problem-Solving Skills
Prepare to discuss how you've tackled complex queries in the past. Think of examples where you used analytical skills to break down issues and come up with practical solutions. This role is all about resolving queries efficiently, so highlight your experience!
✨Demonstrate Team Spirit
Since this role involves significant collaboration, be ready to talk about your experiences working in teams. Share examples of how you've built relationships and worked towards common goals, especially in high-pressure situations.
✨Get Comfortable with Tech
Familiarise yourself with Microsoft Excel, especially VLOOKUPs and pivot tables, as well as other tools mentioned in the job description. Being tech-savvy will not only help you in the interview but also in the role itself, so don’t shy away from showcasing your skills!
