Apprentice - Credit Control Query Analyst in Ipswich

This is a level 3 Financial Services Administrator Apprenticeship programme. The closing date for applications is the 13th March 2026. We will be running an assessment centre on 25th March 2026 and the start date for this apprenticeship will be 21st September 2026. Please ensure you are available for these dates before application.

At AXA XL we solve today's complex risks to drive tomorrow's innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.

The successful applicant will join the UK Credit Control Messaging COE at a particularly exciting time. A newly established team, the focus would be to power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL.

The primary purpose of the Credit Control Query Analyst– Messaging COE role is to support and contribute towards the clearance of unallocated Underwriters Signing Message (USM) by performing root cause analysis and finding appropriate resolution, whilst developing the necessary skillset to liaise with key internal and external stakeholders.

The role includes credit control processes within the Lloyds Bureau and Company Bureau markets, providing accurate and efficient processing of queries, with quality service levels, ensuring the end-to-end process is fully compliant in accordance with AXA XL guidelines.

You will be based in our newly refurbished Ipswich office; and be part of Smart Working initiative offering a hybrid way of working, combining both remote and office working.

What you'll be doing

• Predominantly review unallocated signings on the Frame (Premium Accounting System), developing knowledge of bureau business, retrieving data/documentation from DXC's portals to facilitate root cause analysis.
• Liaise with Underwriting Assistants and Policy Management (data-entry) teams to ensure accurate policy bookings and allocation of cash received.
• Attaining knowledge and expertise around specific lines of business written by AXA XL to support the day-to-day functions of the role and drive improved traction of query resolution.
• Liaise with Enterprise Shared Service Teams (in India) to ensure timely allocation of cash upon resolution of booking mismatches.
• Build relationships and collaborate with underwriting support functions ensuring adherence to common standards and standard operating procedures across the UK&L portfolio of business.
• Production of operational and business reports on a pre-defined frequency. Use workflow and time-tracking tools to manage workloads and ensure deadlines are adhered to and targets set by the management team are met.
• Adhere to Credit Control service offering (and associated procedures) following stipulated steps, selecting the applicable methods of credit control. Liaise with brokers and escalate to manager where applicable.
• Recognise and maximise opportunities to improve processes and drive improved traction through increased knowledge and efficiencies. Challenge the status quo and evolve controls and solution-based ethos.
• Ensure competence across all Premium Accounting Systems and DXC portals.

You will report to the Messaging Team Lead.

What you'll bring

We're looking for someone who has these abilities and skills:

• Function within and contribute to a productive, results-driven and solution-based team.
• Analytical approach and the ability to break down complex queries and apply problem-solving logic to develop pragmatic solutions.
• The ability to learn quickly, self-motivate and evolve in a high-pressure environment.
• Work with attention to detail and demonstrate accuracy at all times to ensure correct procedures are adhered to and sound decision-making applied to drive excellent results.
• Demonstrate a pro-active, can-do approach supported by excellent organisational skills and the ability to prioritise work, adhering to deadlines and meeting stretch targets. Work autonomously.

Desired Skills And Abilities

• Proficient knowledge of Microsoft Excel with the ability to use VLOOKUPS, pivot tables, formula application.
• Computer literate – Experience using Microsoft Outlook, Word, PowerPoint and Teams.
• Some knowledge/understanding of insurance beneficial however full training will be delivered.
• Some knowledge of the bureau mechanics would be beneficial.

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.