Client Management Director, UK & Lloyds

Client Management Director - UK & Lloyd's

The Client Management Director will be responsible for driving AXA XL’s strategic engagement with our key client segments, with a particular focus on strengthening relationships with Global and Strategic clients across Retail and Specialty.

You will lead a team of Client Relationship Leaders and be responsible for leading, shaping and executing the client strategy in the UK, with a focus on retention, profitable growth and deepening client relationships.

You will also focus on developing a broader portfolio of priority clients? by establishing and owning a clear and scalable framework to support the underwriting and distribution teams servicing these relationships and by embedding a client-centric culture across the business.

The role will also be critical in identifying opportunities to deepen relationships and bring relevant products, services and capabilities to clients, as well as strengthening collaboration across product lines.

The Client Management Director will also work closely with the Risk advisory team, especially on developing and executing our go-to-market strategy in the UK

Reporting to the Chief Distribution Officer, UK & Lloyd’s, the Client Management Director will be partof the Distribution Leadership team and will work closely with the Distribution and Underwriting Leadership, in addition to the Global Client Function Teams, to drive profitable growth for AXA XL in the market.

What you’ll be doing

What will your essential responsibilities include?

• Participate as a member of the Distribution Leadership team to actively manage and expand client relationships.

The primary purpose is to accelerate profitable sales growth and retention while maintaining our profitability targets.

• Lead a Team of Client Relationship Leaders and guide them to deliver on their key responsibilities: Know Your Client Holistically, Deliver What We Promise, Bring Relevant Products & Solutions to Clients and Foster Long Term Relationships
• Play an active leadership role in driving our UK Business and its performance in a rapidly changing marketplace.
• Collaborate with the Marketing and Communication teams to deliver solid presence at market events such as Airmic and AXA XL Client Forum
• Work with the Operations Leader to enhance client data, CRM, and Analytics capabilities, improving client reporting and insight to better inform engagement and strategic priorities.
• Work with the Global Client Function team and GEM’s team to implement the global client framework in the UK and deliver the best of AXA to the client
• Continuously lookat new strategies and ways to differentiate AXA XL, including leading our UK Client Forum.
• Strengthen the quality and depth of the relationship with AXA XL key broking partner client functions, in so doing, share knowledge of AXA XL’s strengths and propositions and develop a pipeline of opportunities for AXA XL.
• Partner with the Underwriting team to retain and grow their books of business, bringing relevant client insight and identifying renewal risks and growth opportunities, while maintaining the highest levels of account service.
• Develop metrics and reporting for management and monitoring of the team’s performance.
• Build and develop an exceptional team and culture within the UK Distribution and client function
• Develop a broader portfolio of priority clients by establishing a clear, consistent framework that supports key client relationships and enables cross-sell opportunities across the UK & Lloyd’s teams and wider business units.
• Work closely with the risk advisory teams to support the Development and execution of the go to market strategy for UK & Lloyd’s
• Maintain a thorough understanding of AXA’s various products, levels of coverage and unique selling points in comparison to other offerings across the P&C, Specialty and Reinsurance markets.
• Drive consistent strategic client planning across priority clients, with clear plans covering retention, growth opportunities, relationship development, executive engagement and cross-sell.
• Use client feedback and relationship insight to identify evolving client needs and opportunities to strengthen the client experience.
• What you’ll bring
• Strategic capabilities: Having the experience to contribute to the strategic development of the UK business and its client and broker functions.
• Leadership: Role model by setting a high bar for performance, engagement, and commitment.

Experience in managing a team of experts across various regions.

Takes initiative.

Ability to lead independently.

• Proven Sales and Marketing skills: Extensive marketing and sales skills including presentation, development, communication and negotiation skills.
• Dynamic and collaborative
• Distinguished across multiple elements of AXA XL Leadership Model (thinks strategically, innovates, responds actively, collaborates, promotes excellence, stays accessible, fosters constructive debate, demonstrates an enterprise mindset)
• Self-starter and results oriented Highly skilled in promoting teams and achieving real results through collaboration across functions and product lines
• Demonstrated business / functional excellence.
• Good understanding of underwriting processes and products
• Knowledge and expertise in the global insurance market
• Sound understanding and use of targeting, analysis and strategic planning approaches
• Understanding and familiarity with local market, distribution channels and competitors
• Effective Influencer and Collaborator: Develop and maintain productive working relationships with other internal leaders
• Communicator: Excellent verbal and written communication, collaboration, presentation and influencing skills.

Able to communicate effectively with internal and external stakeholders at all levels of sophistication.

Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.

• Results Oriented: Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.
• Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills and capabilities.
• Ability to interpret data appropriately in order to review or engage with others as needed.

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success.

That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl. com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security.

It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy.

In an ever-changing world, AXA XL protects what matters most for our clients and communities.

We know that sustainability is at the root of a more resilient future.

Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

• Our Pillars
• Valuing nature: How we impact nature affects how nature impacts us.

Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future.

We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

• Addressing climate change: The effects of a changing climate are far-reaching and significant.

Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption.

We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

• Integrating ESG: All companies have a role to play in building a more resilient future.

Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business.

We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

• AXA Hearts in

Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs.

These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl. com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks.

For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How?

By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

• Learn more at axaxl. com