Claims Adjuster – Product Recall & Crisis Management

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

This is a rewarding and interesting permanent role, where you will play a critical role in the Crisis Management Claims team by managing and resolving claims for our customers. The role will predominantly involve the handling of our UK & Lloyd’s Product Recall claims across multiple jurisdictions, but it will also include the handling of our War, Terrorism, Political Violence and Kidnap and Ransom claims. In addition, we would also expect this role to support the handling of Political Risk claims.

You will work closely with your manager coordinating to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to claims management.

What you’ll be doing

• Managing Crisis Management claims up to a pre-determined authority level.
• Pro‑active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Strict adherence to AXA XL’s Global Claims Handling Practices.
• Always demonstrate AXA XL behaviours and values.
• Ensuring all claims are reserved wherever possible, within the reserving guidelines.
• Developing and maintaining excellent relationships with underwriters, actuaries and other departments as required.
• Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders including supporting underwriting and actuarial teams in connection with claim trends, marketing and business development.
• Provide expert customer service to policyholders and brokers.
• Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day to day claims handling.
• Understanding and acting appropriately in respect of clients’ needs.
• Instructing and managing loss adjusters, lawyers, and experts in connection with day to day claims handling ensuring cost and performance appropriate to the loss.

You will report to the Claims Manager – Political Risk, Credit & Bond and Crisis Management.

What you’ll bring

• Experience of Specialty claims (and claims across the wider Crisis Management portfolio is an advantage).
• Working knowledge of Lloyd’s minimum standards, Lloyd’s regulations and the subscription market (desired but not essential).
• ECF experience an advantage.
• Highly organized and possessing the ability to prioritise their workload and operate to tight deadlines.
• Understanding of the legal and regulatory requirements relevant to the business area.
• Adaptability to learn other product lines.
• Managing internal and external relationships proactively and effectively leading the market.
• Demonstrates a passion for the customer, remaining calm in the face of challenge to effectively help our clients.
• A creative thinker who uses their own initiative to identify development opportunities and demonstrates a commitment to continuous improvement.
• Enthusiastic with the ability to adapt to change and new challenges.
• Trustworthy, accountable, and reliable.
• Responds positively to feedback.
• Actively participates in team development and contributes positively in team meetings.
• Demonstrates confidence when challenging existing practices and processes.
• Displays positive and inclusive behaviours to ensure everyone feels valued and respected.
• Ability to convey information in a clear, concise way to colleagues, senior management and peers.

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.