At a Glance
- Tasks: Manage complex claims and collaborate with stakeholders to resolve issues effectively.
- Company: Join AXA XL, a leader in innovative risk solutions and a diverse workplace.
- Benefits: Enjoy flexible working, enhanced family leave, and a comprehensive rewards programme.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Experience in international casualty claims and strong communication skills required.
The predicted salary is between 63000 - 77000 £ per year.
- Claims Adjuster - International Casualty (London Wholesale)
- London, UK
At AXA XL we solve today’s complex risks to drive tomorrow’s innovation.
Our Claims team handles the most complex claims seamlessly, fostering collaboration, customer service and colleague development.
- What you’ll be doing
- Managing a portfolio of claims up to a pre‑determined authority level and engaging proactively with all stakeholders to resolve claims promptly, fairly and with due expertise.
- Ensuring all claims are reserved whenever possible, within company guidelines.
- Developing and maintaining excellent relationships with Underwriters, Actuaries and other departments as required.
- Referring contentious or complex matters to Senior Team members to agree strategy and reserve.
- Working with Third Party Administrators and Legal Partners for claims outside of Delegated Authority arrangements; larger and more contentious matters are referred upwards and reported to the Management Team quickly and effectively.
A diary system allows handlers to review their claims every 90 days.
- Conducting regular meetings with delegated claims partners to oversee portfolio performance, litigation management, improvement areas and fund adequacy.
- Involvement with auditing key partners and ensuring delivery of action points.
- Working with Offshore / Shared Services teams to deliver the expected service.
- Assisting Underwriters with renewal strategies, e. g., sense‑checking loss runs.
- External broker and client liaison.
- Effective diary and static claims handling.
- What you’ll bring
- International Casualty Claims adjusting experience, ideally including Lloyds London market.
- Effective communication and excellent organisational skills.
- Happy to work on team activities or independently.
- Competent in all Microsoft Office suite products.
- Innovative mindset – ability to find successful solutions.
- High level of numeracy and attention to detail.
- Willingness to show pragmatism when required.
- Hold accountability – seeking guidance or authority when uncertain.
- Committed to achieving excellence.
- Ability to prioritise tasks and responsibilities.
- Minimum A Level education or equivalent.
- Knowledge of ECF2, the Lloyds market, International Casualty claims, including TPA work, Vendor Management and other GL lines.
- Working knowledge of US Casualty claims is an advantage.
What we offer
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements.
- Enhanced family‑friendly leave benefits.
- Named to the Diversity Best Practices Index.
- Signatory to the UK Women in Finance Charter.
- AXA XL’s Reward programme covers health, wellbeing, lifestyle and financial security.
AXA XL is an Equal Opportunity Employer.
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Claims Adjuster - London Wholesale Casualty - International employer: AXA XL
As a leading global insurance provider, we pride ourselves on fostering a dynamic work culture that prioritises innovation and collaboration. Our employees benefit from comprehensive health plans, robust retirement options, and ample opportunities for professional development, all within a supportive environment that encourages strategic thinking and leadership. Join us in our commitment to excellence in the aerospace sector, where your contributions will be valued and rewarded.
