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- Tasks: Manage diverse Energy claims and engage with stakeholders for prompt resolutions.
- Company: Join AXA XL, a leader in innovative risk solutions and inclusive culture.
- Benefits: Enjoy competitive pay, flexible working, and a focus on your wellbeing.
- Why this job: Make a real impact in the energy sector while developing your skills.
- Qualifications: Experience in energy claims and strong communication skills are essential.
- Other info: Be part of a dynamic team with opportunities for growth and development.
The predicted salary is between 28800 - 48000 £ per year.
About the role
At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
What you’ll be doing
- Managing a mixed portfolio of Energy claims (Upstream, Downstream, Energy Transition, Liability) up to a pre-determined authority level.
- Pro‑active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
- Strict adherence to the Global Claims Handling Practices.
- Always demonstrate AXA XL behaviours and values.
- Ensuring all claims are reserved wherever possible, within the Reserving guidelines.
- Developing and maintaining excellent relationships with Underwriters, Actuaries and other departments as required.
- Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders including supporting Underwriting and Actuarial teams in connection with claim trends, marketing and business development.
- Provide superior customer service to policyholders and brokers.
- Active involvement in the maintenance and development of client relationships through engagement with clients and brokers alongside day‑to‑day claims handling.
- Understanding and acting appropriately in respect of clients’ needs.
- Instructing and managing surveyors, loss adjusters, lawyers and experts in connection with day‑to‑day claims handling ensuring cost and performance appropriate to the loss.
You will report to the Assistant Claims Manager - Energy
What you’ll bring
We’re looking for someone who has these abilities and skills:
- Energy or similar specialty claims handling experience.
- Motivated and able to work as part of a team and individually in a fast‑moving environment.
- A keen eye for detail, the role requires accuracy and ability to review, analyse and understand claims data to help us reflect on our performance and plan for the future.
- Excellent written, verbal communication and negotiation skills to communicate efficiently internally and externally with stakeholders of various levels.
- Good organisation skills and the ability to prioritise workload and operate to tight deadlines.
- Understanding of the legal and regulatory requirements relevant to Energy / Specialty (Re)Insurance.
- Demonstrates a passion for the customer, remaining calm in the face of challenge to effectively help our clients.
- A creative thinker who uses their own initiative to identify development opportunities and demonstrates a commitment to continuous improvement.
- Enthusiastic with the ability to adapt to change and new challenges.
- Trustworthy, accountable, and reliable – Always delivers on their promises.
- Responds positively to feedback.
- Actively participates in team development and contributes in team meetings.
- Demonstrates confidence when challenging existing practices and processes.
- Displays positive and inclusive behaviours to ensure everyone feels valued and respected.
Desired Skills And Abilities
- ECF and Lloyds Claims Lead experience desirable.
- Casualty or Energy Liability experience, specifically US Casualty experience desirable.
- Knowledge or interest in Energy Transition including but not limited to Renewable Energy Sources, Carbon Sequestration and Storage Technologies etc.
What we offer
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.
Who we are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
Claims Adjuster - Energy employer: AXA XL
Contact Detail:
AXA XL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster - Energy
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at AXA XL. Building relationships can give us insider info on job openings and help us stand out.
✨Tip Number 2
Prepare for interviews by researching AXA XL’s values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture. Tailor our answers to reflect their commitment to excellence and sustainability.
✨Tip Number 3
Practice our negotiation skills! When discussing salary or benefits, be confident and know our worth. We should be ready to articulate how our experience aligns with the needs of the Claims team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep us fresh in the interviewer's mind. Let’s express our enthusiasm for the role and reiterate how we can contribute to the team.
We think you need these skills to ace Claims Adjuster - Energy
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Adjuster role. Highlight your relevant experience in energy claims and showcase how your skills align with AXA XL's values and expectations.
Showcase Your Communication Skills: Since excellent written communication is key, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Demonstrate Your Passion for Customer Service: AXA XL values a customer-centric approach, so share examples of how you've gone above and beyond for clients in your previous roles. This will show that you understand their needs and are ready to deliver exceptional service.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and helps us keep track of all applicants efficiently.
How to prepare for a job interview at AXA XL
✨Know Your Claims Inside Out
Before the interview, make sure you brush up on your knowledge of energy claims, especially in areas like Upstream and Downstream. Familiarise yourself with common challenges and trends in the industry, as this will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since the role involves engaging with various stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated complex information in the past, whether it was to clients, colleagues, or external partners. This will highlight your ability to build relationships and provide excellent customer service.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've tackled challenging claims or resolved disputes effectively. Be ready to discuss your thought process and the steps you took to achieve a positive outcome. This will showcase your analytical skills and your commitment to continuous improvement, which is key for AXA XL.
✨Emphasise Team Collaboration
AXA XL values teamwork, so be prepared to share experiences where you've worked collaboratively with others. Highlight how you contributed to team success and how you adapt to different roles within a group. This will show that you can thrive in a fast-paced environment while supporting your colleagues.