Claims Adjuster - Casualty

Explore. Analyse. Cultivate. Collaborate. Innovate. At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.

London, UK

Our Claims team sets us apart. Our experienced Claims professionals use their expertise to handle the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

The business we write is truly global, the risks are varied from mining in Australia, to municipalities in Italy, snow contractors in Canada to healthcare providers for the correctional facilities in the US. Working with a select pool of local Adjusters and Experts across all our jurisdictions, we can deliver the service that our customers have come to expect of us.

This is a permanent opportunity for a keen and enthusiastic Claims Professional to work with the International Casualty Claims team, contributing to the excellent offering we provide to our clients across the globe. This is a varied and challenging role, where you’ll have to think on your feet, adapt to changing workloads, and efficiently communicate at all levels. The role will be fully supported by the Senior Handlers. Your base will be London, Gracechurch Street, although we operate a Smart Working initiative offering hybrid working. Most of the team spend approximately half of their time working from home. This flexibility allows a better balance between work and home life, all of which is subject to business requirements.

What you’ll be doing:

• Managing a portfolio of claims up to a pre-determined authority level.
• Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Ensuring all claims are reserved wherever possible, within the company guidelines.
• Developing and maintaining excellent relationships with Underwriters, Actuaries and other departments as required.
• Referring contentious or complex matters to Senior Team members to agree strategy and reserve.
• Working with our Third Party Administrators and Legal Partners for the claims that fall outside of the Delegated Authority arrangements.
• The larger and more contentious matters will need to be referred upwards and reported to the Management Team quickly and effectively.
• A diary system will allow handlers to review their claims every 90 days.
• Conducting regular meetings with the delegated claims partners, allowing oversight of portfolio performance, litigation management, improvement areas and fund adequacy.
• Involvement with auditing of the key partners and ensuring delivery of action points.
• Working with Offshore / Shared Services team allowing delivery of the service expected of us.
• Assisting Underwriters with renewal strategies for example sense checking loss runs.
• External Broker and Client liaison.
• Effective diary and static claims.

What you’ll bring:

• International Casualty Claims adjusting experience ideally including Lloyds London market.
• Effective communication and excellent organizational skills.
• Happy to work on team activities or individually.
• Competent in all Microsoft suite products.
• Innovative mindset – ability to find successful solutions.
• High level of numeracy and attention to detail.
• Willingness to show pragmatism when required.
• Hold accountability – seeking guidance or authority when uncertain.
• Committed to achieving excellence.
• Ability to prioritise tasks and responsibilities.
• Educated to A Level standard minimum, or equivalent.
• Knowledge of ECF2, the Lloyds market, International Casualty claims, including TPA work, Vendor Management and other GL lines.
• Working knowledge of US Casualty claims an advantage.

What we offer:

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements. Enhanced family-friendly leave benefits. Named to the Diversity Best Practices Index. Signatory to the UK Women in Finance Charter.

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards:

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability:

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are:

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com