User Researcher

You’ll plan, design, and execute research activities of user experiences for both existing and new products and services, delivered across multiple platforms including desktop, mobile and tablet.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Ensure customer voice is at the heart of everything we do, engaging Designers, Product Owners, and other stakeholders in a user-centred design process.

• Lead UX research within AXA Health.

• Initiate, design, and implement UX research projects.

• Share findings and develop recommendations.

• Own collaborative partnerships with design, research and customer teams.

• Manage customer data within user testing and analytics. Leverage Decibel and Google Analytics, sharing recommendations on product and proposition design.

• Collaborate on ad hoc projects across other research areas. Use qualitative and quantitative research methods and secondary market analysis., We acknowledge and appreciate the exceptional efforts of our people in protecting what matters most to our customers. In exchange we offer a series of core and supporting benefits designed to empower our people to thrive both professionally and personally., We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us. We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds. As an Equal Opportunities Employer, we take pride in treating our employees and potential hires with respect and without discrimination based on any Protected Characteristics., AXA UK are recognised as a Disability Confident Leader. We actively encourage applications from people who face barriers in the workplace due to a disability or long-term health condition. We participate in the Disability Confident ‘Offer of Interview’ scheme. This means a fair and proportionate number of candidates with long-term health conditions or disabilities who meet the essential criteria of a job, will be offered an interview.

• You’ll need to show you meet the essential criteria as detailed in the job advert or job description

• You don’t need to share the details of your long term health condition or disability for your application to be considered under this scheme

As part of your application, you’ll be asked if you would like to ‘opt in’. To ensure ease of access, every job advert lists a responsible Talent Acquisition contact, who’ll be able to connect you with our Accessibility Concierge if you require any support.

Screening & Conduct

As a regulated financial services company, all successful candidates will be subject to pre-employment checks. Additionally, adherence to the Prudential Regulation Authority’s (PRA) Insurance Conduct Standards and the Financial Conduct Authority’s (FCA) Conduct Rules will be required., This depends on the location of the role, and what works best for you and the interviewer. We’ll give you all the information you need to prepare for whichever format’s used for your interview.

I’m struggling to connect to my online interview, what should I do?

Don’t worry, we know these things happen. Get in touch with the person who arranged your interview, or the Talent Acquisition contact. One of the team will be able to help get the interview started or re-arrange it for a different time.

How do I get feedback on my interview?

Whenever possible, we’ll call and provide feedback by phone. Sometimes, we’ll need to provide feedback by email.

How can I prepare for my interview?

We’ll send a candidate preparation pack before the interview to help you prepare.

• Significant experience leading user research for digital products or services within a research team – essential.

• Exposure to a variety of mixed research methods including depth interviews, lab and remote usability studies, participatory design sessions, user surveys and data analysis – essential.

• Confident using Figma and Maze or similar systems – essential.

• Able to synthesise qualitative and quantitative data quickly, turning complex research into actionable insight – essential.

• Degree level education in Marketing, Behavioural science Psychology – preferred but not essential

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £60,000 dependent on experience

• Annual company & performance-based bonus

• Contributory pension scheme (up to 12% employer contributions)

• Private health cover

• Life Assurance (up to 10 x annual salary)

• 28 days annual leave plus Bank Holidays

• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave

• AXA employee discounts

• Gym benefits, When will I hear back from you after my interview?

We aim to provide feedback as soon as the interview process allows. The time period will vary depending on the role.

How do I discuss the package I’ve been offered for a role?

You can discuss the package with your Talent Acquisition contact at offer stage.

Yay! I’ve got the role, what’s next?

We’ll carry out a number of background checks before you start. This is known as ‘screening’.

Do you do any background checks?

Yes. All financial services companies, including AXA, are regulated by the Financial Conduct Authority (FCA). Being part of a regulated industry means we must check the background of all applicants before we confirm a job offer.

Pre-employment screening is not just regulatory, it also gives us the confidence that our people are the right fit to protect what matters to customers, colleagues, and our business.

• Who is screened? Everyone, from first-jobbers to senior directors! Often, the higher up the career ladder you are, the more stringent the screening becomes.

• What is screened? Identity and address; qualifications; employment history; credit check; criminal record; directorships.

If you think anything may affect these checks, please tell us.

What benefits or perks do you offer?

At AXA, we appreciate the people who work for us and regularly review our rewards package to reflect that. The advert for the role you’re interested in will detail what you can expect to receive, but you can see an overview of our benefits and perks on our Why Join Us page.

Does AXA offer car allowance or a company car?

This depends on the grade, role, and eligibility of the employee. Check the benefits listed on the ad for the role you’re interested in or confirm with your recruitment contact.

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to adi.stapletonberry@axa-uk.co.uk.