At a Glance
- Tasks: Analyse customer feedback to uncover root causes and drive meaningful improvements.
- Company: Join AXA Partners, a leader in customer service excellence.
- Benefits: Starting salary up to £29,000, 22-27 days annual leave, and retail discounts.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences through data insights.
- Qualifications: Strong Excel skills and a knack for translating complex data into clear insights.
The predicted salary is between 29000 - 29000 £ per year.
Are you passionate about uncovering the true reasons behind customer feedback? Do you enjoy analysing data to drive meaningful improvements? AXA Partners is looking for a dedicated and detail‑oriented Root Cause Analyst to join our Complaints & Insights team in Redhill. This is a fantastic opportunity to make a real difference by helping us understand and resolve underlying issues, ensuring our customers receive the best service possible.
What You'll Be Doing
- Analyse customer complaints to identify root causes, systemic issues, and emerging trends.
- Conduct thorough investigations beyond immediate service issues to understand underlying processes, policies, or behaviours.
- Gather and manage detailed complaint data from multiple sources, ensuring accuracy and compliance with regulations.
- Translate complex complaint narratives into clear, structured insights supported by data.
- Support the creation of regular reports for senior management, regulators, and clients, including the Complaints Committee.
- Develop user‑friendly templates and reporting packs that facilitate understanding at all levels.
- Ensure all analyses meet regulatory standards and internal policies, maintaining transparent documentation.
- Assist with ad‑hoc deep dives and investigations to support strategic projects and initiatives.
- Collaborate with teams across underwriting and account management to foster continuous improvement.
What You'll Bring
- Strong experience with MS Office, especially advanced Excel skills for creating detailed reports.
- Ability to analyse complex business data and translate it into actionable insights.
- A customer‑focused mindset with an understanding of operational service processes.
- Excellent communication skills, capable of explaining complex ideas clearly.
- High attention to detail and organisational skills, ensuring accuracy and regulatory compliance.
- Proven ability to produce high‑quality reports and presentations.
- A proactive, solutions‑oriented approach with a passion for continuous improvement.
- Ability to work effectively under pressure, managing multiple priorities with minimal guidance.
- Strong team player with excellent interpersonal skills and a flexible, positive attitude.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What We Offer
- Starting salary up to £29,000 depending on experience
- 22 days annual leave, rising to a maximum of 27 days (based on a 5 day week)
- Retail discounts
- Company shareplan / scheme & loan
- Cycle2Work scheme
- Discounted home insurance
- Employee assistance scheme
- Discounted gym membership
- Free financial education / pension seminars
We’re proud to be an Equal Opportunities Employer and do not discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response (globalhr@partners.axa).
Root Cause Insights Analyst in Redhill employer: AXA Partners
AXA Partners is an exceptional employer that values its employees' contributions and fosters a collaborative work culture in Redhill. With a strong focus on employee growth, we offer comprehensive benefits including generous annual leave, retail discounts, and opportunities for professional development. Join us to make a meaningful impact while enjoying a supportive environment that prioritises your well-being and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Root Cause Insights Analyst in Redhill
✨Tip Number 1
Get to know the company inside out! Research AXA Partners and their Complaints & Insights team. Understanding their values and recent projects will help you tailor your conversations during interviews.
✨Tip Number 2
Practice your data storytelling skills! Since you'll be translating complex complaint narratives into insights, try explaining some data findings to a friend or family member. The clearer you can communicate, the better!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at AXA Partners.
We think you need these skills to ace Root Cause Insights Analyst in Redhill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Root Cause Insights Analyst. Highlight your experience with data analysis and customer feedback, and don’t forget to showcase those advanced Excel skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about uncovering customer insights and how your proactive approach can help us drive meaningful improvements at AXA Partners.
Showcase Your Communication Skills:We want to see how you can translate complex ideas into clear insights. Include examples in your application that demonstrate your ability to communicate effectively, whether through reports or presentations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people and helps us get to know you better.
How to prepare for a job interview at AXA Partners
✨Know Your Data
Before the interview, dive deep into understanding customer complaints and the data behind them. Familiarise yourself with common trends and issues that arise in customer feedback. This will not only show your analytical skills but also your passion for improving customer experiences.
✨Master Excel Skills
Since advanced Excel skills are crucial for this role, brush up on your abilities. Practice creating detailed reports and using functions that can help you analyse data effectively. Being able to demonstrate your proficiency during the interview will set you apart from other candidates.
✨Communicate Clearly
Prepare to explain complex ideas in a straightforward manner. Think of examples where you've successfully translated intricate data into actionable insights. This will showcase your communication skills and your ability to make data accessible to various stakeholders.
✨Show Your Team Spirit
Collaboration is key in this role, so be ready to discuss how you've worked with different teams in the past. Share specific examples of how you’ve contributed to continuous improvement initiatives and how you handle multiple priorities under pressure. This will highlight your team player attitude and proactive approach.
