At a Glance
- Tasks: Monitor real-time performance and ensure top-notch service delivery across various lines.
- Company: Join AXA Partners, a leader in the insurance industry with a focus on innovation.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities for growth and learning.
- Why this job: Make a difference by optimising service levels and enhancing customer experiences.
- Qualifications: 2+ years in a similar role with strong analytical and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
AXA Partners is seeking a Real Time Analyst to join its Operations Department in Redhill.
The role focuses on real-time performance monitoring across Home, Motor and Travel lines, using dashboards to maintain service levels and agent coverage.
You will balance workloads, coordinate with managers, and support seamless service delivery.
You should bring at least 2 years in a similar role, strong analytical and communication skills, and experience with WFM/telephony.
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Real-Time Operations Analyst | WFM & Service Levels in Redhill employer: AXA Partners
AXA Partners is an excellent employer, offering a dynamic work environment in Redhill where innovation and collaboration thrive. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring that our team members can advance their careers while contributing to meaningful service delivery in the Home, Motor, and Travel sectors. Our supportive culture fosters teamwork and encourages a healthy work-life balance, making AXA Partners a rewarding place to build your future.
