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- Tasks: Lead innovative projects to transform customer experience on a global scale.
- Company: Dynamic assistance and insurance company focused on customer satisfaction.
- Benefits: Competitive salary, leadership opportunities, and impactful work.
- Why this job: Make a real difference in customer experience with cutting-edge solutions.
- Qualifications: 8-10 years of programme management experience and strong leadership skills.
- Other info: Join a collaborative team and drive global initiatives.
The predicted salary is between 48000 - 72000 £ per year.
Une entreprise d'assistance et d'assurance recherche un(e) Senior Program Manager Global pour diriger son programme Next Generation Contact Center. Le candidat idéal doit avoir 8 à 10 ans d'expérience en gestion de programmes complexes, maîtriser l'anglais, et avoir des compétences en leadership et en analytique.
Ce poste implique des responsabilités de déploiement de solutions innovantes et la gestion de projets transnationaux, offrant ainsi un impact direct sur l'expérience client.
Global NGCC Program Lead — Transform Customer Experience in Redhill employer: AXA Partners
Contact Detail:
AXA Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global NGCC Program Lead — Transform Customer Experience in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how personal connections can open doors for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your leadership and analytical skills.
✨Tip Number 3
Showcase your experience with innovative solutions. When discussing your past projects, focus on how you’ve transformed customer experiences and led successful deployments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Global NGCC Program Lead — Transform Customer Experience in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Global NGCC Program Lead role. Highlight your experience in managing complex programmes and any leadership roles you've held. We want to see how your skills align with transforming customer experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've successfully deployed innovative solutions in the past, as this will resonate with us.
Showcase Your Analytical Skills: Since the role requires strong analytical skills, don’t forget to mention any relevant tools or methodologies you’ve used. We love seeing how you’ve leveraged data to drive decisions and improve customer experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AXA Partners
✨Know Your Programme Inside Out
Before the interview, make sure you thoroughly understand the Next Generation Contact Center programme. Familiarise yourself with its goals, challenges, and how it aims to transform customer experience. This will show your genuine interest and help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Senior Program Manager, leadership is key. Prepare examples from your past where you've successfully led teams or projects, especially in complex environments. Highlight your ability to inspire and motivate others, as well as how you handle conflicts and drive results.
✨Demonstrate Analytical Thinking
Given the emphasis on analytics in the job description, be ready to discuss how you've used data to inform decisions in previous roles. Bring specific examples of how your analytical skills have led to successful project outcomes or improved customer experiences.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare insightful questions about the company's vision for the Next Generation Contact Center and how they measure success. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.
