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For Companies At a Glance
- Tasks: Provide exceptional support to clients in urgent situations and coordinate emergency responses.
- Company: Join AXA Partners, a global leader in assistance services and travel insurance.
- Benefits: Starting salary of £24,479, hybrid working, and 22-27 days holiday.
- Why this job: Make a real difference by helping people when they need it most.
- Qualifications: Empathetic, organised, and excellent communication skills required.
- Other info: Flexible shifts, great career growth, and a supportive team environment.
The predicted salary is between 24479 - 24479 £ per year.
Join Our Team as a Customer Service Coordinator (Travel) at AXA Partners! Are you passionate about making a difference when it matters most? Do you thrive in fast‑paced environments and enjoy helping people in urgent situations? If so, this is your chance to become a vital part of AXA Partners, a global leader in assistance services, travel insurance, and credit protection. This role is based in Redhill and the target start date is the 1st of June 2026. You will need to be 60% office‑based in Redhill (RH1 1PR).
What You’ll Be Doing
- Provide exceptional support to clients requiring emergency assistance, ensuring their needs are met with care and professionalism.
- Make informed decisions within policy guidelines to deliver quick and accurate assistance.
- Coordinate medical and emergency responses, including worldwide evacuations and repatriations.
- Communicate clearly and empathetically with distressed customers, colleagues, and partners.
- Explain medical situations and assistance options confidently, building trust and reassurance.
- Ensure all processes comply with regulatory standards and internal protocols.
- Contribute to team goals by meeting key performance indicators and service level agreements.
- Exercise cost awareness and ensure appropriate resource use while prioritising customer safety.
- Decline cover when necessary, explaining decisions transparently and compassionately.
What You’ll Bring
- Empathetic and sensitive, with the ability to handle stressful situations calmly.
- Excellent communication skills, both verbally and in writing.
- Customer‑focused with a strong desire to help others.
- Organised, with the ability to manage multiple priorities effectively.
- Flexible to work shifts, including weekends and evenings, to meet business needs.
- Computer literate, familiar with MS Office, and eager to learn new tools.
- Fluent in English; additional languages are a plus but not essential.
- Knowledge of insurance principles and policy interpretation is advantageous.
- Driven, positive, and committed to delivering high standards of service.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response – globalhr@partners.axa.
What We Offer
- Starting Salary £24,479.00 Annually
- Hybrid Working
- 22 days rising to a maximum of 27 days (based on a 5‑day week)
- Retail Discounts
- Cycle2Work Scheme
- Discounted Home Insurance
- Employee Assistance Scheme
- Dr@Hand
- Discounted Gym Membership
- Free Financial Education/Pension Seminars
Customer Service Coordinators in Redhill employer: AXA Partners
Contact Detail:
AXA Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinators in Redhill
✨Tip Number 1
Get to know the company! Research AXA Partners and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers, make sure you can express yourself clearly and empathetically. Role-play with friends or family to get comfortable with handling tough conversations.
✨Tip Number 3
Be ready for situational questions! Prepare examples from your past experiences where you've handled stressful situations or provided exceptional customer service. This will demonstrate your ability to thrive in fast-paced environments.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the official AXA Partners site. This way, you’ll be in the best position to catch our attention and land that interview!
We think you need these skills to ace Customer Service Coordinators in Redhill
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference, especially in urgent situations.
Be Clear and Concise: Make sure your written communication is straightforward and easy to understand. We appreciate applicants who can convey their thoughts clearly, as this reflects the communication skills we value in our team.
Highlight Relevant Experience: If you've got experience in customer service or handling stressful situations, make sure to mention it! We love seeing how your background aligns with the role of a Customer Service Coordinator.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AXA Partners
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role at AXA Partners. Familiarise yourself with the key responsibilities, such as providing emergency assistance and coordinating medical responses. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Empathy
Given the nature of the job, it's crucial to convey your empathetic side. Prepare examples from your past experiences where you've handled stressful situations with care and professionalism. This will show that you can connect with distressed customers and provide the support they need.
✨Practice Clear Communication
As a Customer Service Coordinator, you'll need to communicate effectively with clients and colleagues. Practise articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your communication skills and ensure you come across as approachable and reassuring.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your decision-making skills under pressure. Think about how you would handle various situations, like declining cover or coordinating an evacuation. Being prepared with thoughtful responses will demonstrate your ability to think on your feet and prioritise customer safety.