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For Companies At a Glance
- Tasks: Provide compassionate customer service and support clients with their inquiries.
- Company: Join AXA Assistance UK, a vibrant team dedicated to helping others.
- Benefits: Starting salary of £24,750, 22 days holiday, and great discounts.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and empathy; previous experience is a plus.
- Other info: Dynamic work environment with opportunities for growth and teamwork.
The predicted salary is between 24750 - 24750 £ per year.
AXA Assistance UK is looking for dedicated Customer Service Advisors to join our vibrant team in Redhill. This role supports clients with compassion, empathy, and problem‑solving skills. The target start date is 1 June 2026 and the position is 60% office‑based in Redhill (RH1 1PR).
Responsibilities
- Deliver high‑quality, compassionate customer service to support clients.
- Handle inbound calls with professionalism and understanding.
- Guide customers through claims and inquiries, providing clear information and next steps.
- Support customers with kindness, respecting their individual circumstances.
- Use initiative and available resources to find the best solutions.
- Maintain accurate case notes and logs to ensure smooth case management.
- Promote a positive image of AXA Assistance UK through professional conduct.
- Work collaboratively with colleagues and support team efforts, especially during busy periods.
- Contribute ideas to improve customer experience and operational efficiency.
- Follow company policies and procedures, including handling vulnerable customers and complaints.
Qualifications
- Excellent communication skills, both verbal and written.
- Strong empathy and respect for all customers and colleagues.
- Ability to work effectively with digital platforms and software.
- Resilience and calmness when dealing with challenging situations.
- Ability to work efficiently under pressure and meet deadlines.
- Strong organisational and time‑management skills.
- A team player who supports and learns from others.
- Suitable home environment with reliable broadband (for homeworking).
- Previous experience in customer service, contact centres, or claims handling is a plus, but not essential.
Eligible and authorised to work in the United Kingdom is a precondition of employment.
Benefits
- Starting salary £24,750.
- 22 days holiday rising to a maximum of 27 days (based on a 5‑day week).
- Retail discounts.
- Cycle2Work scheme.
- Discounted home insurance.
- Employee assistance scheme.
- Discounted gym membership.
- Free financial education/pension seminars.
We are an Equal Opportunities Employer and do not discriminate based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please contact AXA Partners Global HR Response at globalhr@partners.axa.
Customer Service Advisor in Redhill employer: AXA Partners
Contact Detail:
AXA Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Redhill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AXA Assistance UK. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview, especially those tricky questions about empathy and problem-solving.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication skills and ability to work under pressure. Share specific examples from your past experiences where you’ve demonstrated kindness and resilience, as these are key traits for a Customer Service Advisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor in Redhill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any relevant experience that shows you can handle customer inquiries with empathy and professionalism.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer issues in the past. We love seeing candidates who can think on their feet and find the best solutions for clients!
Be Professional and Personable: Remember, we’re looking for someone who can deliver high-quality service with a smile! Use a friendly tone in your written application to reflect the compassionate approach we value at AXA Assistance UK.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for joining our vibrant team in Redhill!
How to prepare for a job interview at AXA Partners
✨Show Your Empathy
As a Customer Service Advisor, empathy is key. During the interview, share examples of how you've handled difficult customer situations with compassion. This will demonstrate your ability to connect with clients and understand their needs.
✨Know the Company
Do your homework on AXA Assistance UK! Familiarise yourself with their values and services. Mentioning specific initiatives or values during your interview shows that you're genuinely interested and have taken the time to prepare.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions, and don’t hesitate to ask for clarification if needed. It reflects your communication skills and respect for others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past experiences where you successfully resolved customer issues. Structure your answers using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process and outcomes.